Why Renters Are Frustrated with Your Tech

If your tech stack isn’t making life easier for renters and staff, it’s time for a reality check. In recent years, multifamily operators have added apps, portals, and digital tools to improve the resident experience—but what if all this tech is actually doing the opposite?

This guide explores the top 10 tech gaps frustrating today’s renters and slowing down property teams. Based on industry insights and renter behaviors, it highlights the most common disconnects between what residents want and what your systems actually deliver.

You’ll learn:

• Why personalization matters more than ever
• The operational cost of missed maintenance moments
• How poor integration slows your teams and annoys your renters
• What you can do to turn tech missteps into ROI wins