Facilities Pro
Facilities Pro is the next evolution in maintenance management, powered by AI. Built for operational efficiency, it streamlines workflows, eliminates delays, and enhances the resident experience, all from a single, intelligent platform.
Simplify maintenance from start to finish
Automated Work Order Dispatch
Automatically assign maintenance requests to the right technician using criteria like skill, location, and availability. That way tasks are processed faster and workload is balanced across your team.
Advanced Communication Tools
Equip your onsite techs with advanced tools like two-way texting and photo overlays to resolve work orders faster and more efficiently.
Data & Performance Insights
Get real-time dashboards and reports showing task completion rates, cost per job, response times, and maintenance trends. Use the data to pinpoint bottlenecks and optimize your process.
Simple & secure communication
Masked calling (coming 2026) and texting protect staff privacy while making it easier for residents to communicate through their preferred methods.
Accurate, automated assignments
Automatically assign work orders based on technician capacity, availability, and skill.
A smarter Make Ready Board
Customize your Make Ready Board, perform inline bulk edits and share views across teams to ensure all employees have the information they need at their fingertips.
Clarity through photo overlays
Technicians can draw or annotate on images, making it easier to clearly mark and communicate issues on work orders, speeding up resolution.
Smarter maintenance. Stronger operations.
Facilities Pro builds on Entrata’s robust maintenance foundation with advanced tools that boost collaboration, automate workflows, and drive operational efficiency across your portfolio.
Streamline work order assignment
Automatically route tasks to the right technician based on skills, workload, and availability to reduce downtime and improve completion rates.
Powered by AI
Facilities Pro uses predictive intelligence to prioritize tasks, anticipate needs, and help your teams stay one step ahead.
Improved resident satisfaction
Faster response times and more accurate work orders lead to happier residents and stronger retention.
Intelligent triaging
AI-driven triage ensures maintenance issues are categorized correctly the first time, reducing repeat visits and unnecessary follow-ups.
Simplified communication
Technicians, residents, and managers can connect through a single interface, keeping everyone informed and reducing missed updates.
Insights & analytics
Access real-time reporting to track performance, identify bottlenecks, and make data-backed operational decisions.
An award-winning platform for property owners and operators
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