Guide

The ROI of Resident Experience

Today’s residents judge their living experience against the best digital experiences anywhere, not just other communities. Frictionless interactions, fast responses, and meaningful recognition now shape satisfaction, reputation, and retention. Properties that treat experience as a growth strategy gain a powerful competitive edge.

This guide explores how to turn resident experience into a differentiator that scales. You’ll learn:

Why frictionless living and responsiveness matter more than ever in driving retention
How personalization, community, and rewards build emotional loyalty beyond price
Ways technology and automation can deliver consistent, high-quality experiences without adding operational strain

Related Resources

From industry trends to practical tools, these featured resources are here to support your growth and streamline your operations.

The Resident Experience Reckoning

Three young adults smiling and walking together down a city street lined with brick apartment buildings.

Resident expectations have changed, fast. Today’s renters judge their living experience against the best consumer apps they use every day, and “good enough” no longer cuts it. Join Andre Alves, Product Marketing Manager at Entrata, and Alex Buchanan, Head of Homebody, as they unpack why the resident experience has become a competitive differentiator, and what modernization really looks like in practice.

Marketing That Drives Leases in 2026

Woman wearing headphones works on a laptop in a sunlit office.

Marketing in 2026 leaves little room for delay. With leaner teams, higher renter expectations, and tighter margins, small inefficiencies can have an outsized impact on leasing performance. Join Entrata’s VP of Product Billy Mungovan and Product Marketing Manager Eileen Cook as they break down how marketing, leasing, and technology must work together to drive real results, and where many teams are falling behind.

The 2026 State of Multifamily Report

The 2026 State of Multifamily Report

After years of disruption, multifamily housing is entering a new era of stability, and the data proves it. The 2026 State of Multifamily Report uncovers how operators are navigating today’s market with measured optimism, smarter technology, and renewed focus on resident value.

The 2026 Playbook for Multifamily Growth

Renters value control, clarity, and consistency at every touchpoint, from browsing to renewals. By combining automation, transparent pricing, and personalized options, property operators can deliver a frictionless experience that builds trust, boosts conversions, and strengthens resident loyalty.

Smarter Accounting for Multifamily Growth

Multifamily accounting teams are under more pressure than ever to process invoices faster, collect rent on time, and build accurate budgets. Manual processes drain resources, delay decisions, and expose organizations to costly errors. Today’s unified accounting solutions can change that.

The Power of “We” in Multifamily

Resident relationships sit at the heart of a property’s success. In the second session of our three-part series, “Improve your resident experience, improve your results,” Entrata’s Head of Strategy & Business Operations Ann Ogami reconnects with author, speaker, and consultant Steve Yastrow to explore how building meaningful resident relationships leads to loyalty, retention, and long-term business success.

Interested in seeing what Entrata can do for you?

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