Autonomous Property Management

The Agentic Operating System for the places people live

Purpose-built AI workflows for leasing, operations, accounting, and everything in between.

Experience Autonomous Property Management

Ask

Ask anything. Get trusted answers grounded in your company's policies, processes, property information, and operational data.

Mayfair Residences agent
6 data sources
live

Act

From leasing to maintenance to renewals, Entrata AI agents intelligently execute tasks, route work, and orchestrate workflows across your operation.

Isometric view of an Entrata-powered multifamily property

Two platforms, one OS

Tailored experiences for your team and your residents operating from the same data.
OXP
Operations Experience Platform
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Invoice approval and batch upload cards showing dates, project names, and review invoices button.
RXP
Resident Experience Platform
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Mobile screen showing payment options with Mastercard and Apple Pay, and payment details with amounts due.
The Entrata ontology
Built for the way property management actually works.
Purpose-built ontology across record, context, and action — so your people and your agents always have the right information at the right moment.
6
Workflow Autonomy
Autonomous Workflows
5
Agentic Layer
Agentic Layer
4
System of Action
Operational Layer
3
System of context
Ontology Layer
2
System of record
Unified Data Layer
1
Foundation
Infrastructure
Workflows LayerAgentic LayerOperational LayerOntology LayerUnified Data LayerInfrastructure Layer
• Workflow autonomy
Autonomous Workflows
AI capabilities that scale from workflow augmentation to fully autonomous workflows.
• Maturity
L1–L3 augmentation · L4–L5 autonomous
• Agentic Layer
Agentic Layer
Where AI agents act inside those systems — drafting, deciding, and executing alongside your teams.
• Role
Human-in-the-loop → autonomous
• System of Action
Operational Layer
CRM, ERP, and PMS that site and corporate teams work in every day.
• Systems
CRM · ERP · PMS
• System of Context
Ontology Layer
A proprietary multifamily ontology engine for informed human and AI actions.
• Engine
Proprietary multifamily ontology
• system of record
Unified Data Layer
An always up-to-date data foundation with resident, asset, property, and employee detail.
• Spans
Residents · Assets · Properties · Employees
• foundation
Infrastructure
Cloud-based, multi-tenant scale with enterprise security and governance.
• SCOPE
Multi-tenant · Enterprise security · Governance

Built for the way property management actually works

Purpose-built ontology across record, context, and action, so your people and your agents always have the right information at the right moment.
Entrata autonomous workflow diagramautonomous workflow diagram
AI capabilities from workflow augmentation to fully autonomous workflows
System of Action
CRM, ERP, and PMS that site and corporate sites work in every day
System of Context
Proprietary multifamily ontology engine for informed human and AI actions
System of Record
Always up-to-date data foundation with resident, asset, property and employee detail
Cloud-based multi-tenant scale with enterprise security and governance

Automation that fits the
way you operate

Every workflow in your business runs at the level of autonomy you choose, from AI-assisted to fully agentic.
Level 5 Automation
L5 -Adaptive self-improvement
Outcomes from every property feed back so the system tightens the operation over time, not just in a single task.
Level 4 Automation
L4 -Interactive agents
The system initiates, adapts, and follows through with prospects and residents, with full context from leases, payments, and maintenance, plus the escalations you define.
Level 3 Automation
L3 -Scalable processing
High volume, messy inputs, and decisions that need expertise are handled at a scale and depth no operations team can sustain.
Level 2 Automation
L2 -Rules-based orchestration
Structured work runs in sequence: the same inputs, the same steps, the same output, without anyone touching it.
Level 1 Automation
L1-Generative assistance
The platform answers questions, drafts, and explains using your data and your policies, with an audit trail behind every response.

Functional agents embedded in every corner of your operation

From accounting to renewals to maintenance, every function in your operation has a purpose-built agent embedded natively in the platform.

Bill Pay Routing Agent dashboard showing batch preparation, routing, captured rebates, and treasury approval status.
Bill Pay Routing Agent dashboard showing batch preparation, routing, captured rebates, and treasury approval status.

Accounting

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Virtual leasing agent interface showing real-time chat, availability checks, and scheduled tour details.
Virtual leasing agent interface showing real-time chat, availability checks, and scheduled tour details.

Leasing

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Apartment building with notice: Lease expires in 75 days, email and message renewal offers shown.
Apartment building with notice: Lease expires in 75 days, email and message renewal offers shown.

Renewals

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Building complex with pool and alerts for HVAC anomaly, leak detected, and technician en route message.
Building complex with pool and alerts for HVAC anomaly, leak detected, and technician en route message.

Maintenance

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Apartment complex with notifications of three residents late on rent and agent sending SMS reminders.
Apartment complex with notifications of three residents late on rent and agent sending SMS reminders.

Payments

Learn more
List of leasing AI features with brief descriptions, including autonomous lead to lease and bulk countersign leases.
List of leasing AI features with brief descriptions, including autonomous lead to lease and bulk countersign leases.

100+ Native Agents

Get to know the
RXP products

HomebodyRewardsMove (Energy & Broadband)ResidentPortalDeposit AlternativeRent ReportingRenters Insurance (HO-4)ELI Essentials
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Homebody RXP is here

Play Video
Three mobile screens showing Homebody app features like balance, rewards, rent payments, and savings options.

Governance, configurability, and control at the property and portfolio level

Configurability

Configure at the site or corporate level with over 3,000 settings

Two women working at a desk with a computer; surrounding text shows property and agent settings with renewal tips.

SOP Friendly

Digitize your SOPs to ensure agents operate just how you train your team

Digital interface showing Leasing SOP details and approval status alongside a woman walking by a pool.

Auditability

Track who built or ran what, which agent trace powered each interaction

Recent activity list showing timestamps and events: agent response, tool call, document retrieval, escalation.

Secure

Eliminate copy and paste of sensitive data that becomes stale

Two notes: guest parking needs a permit from the office; pet rent $35/mo waived for current employees.

Control

Eliminate PII risk by ensuring proper AI controls

Settings panel titled Human-in-the-Loop Review with toggles enabled for three risk management options.
GOVERNANCE

Autonomy that operates inside your rules

Every action runs through your policies. AI does not bypass governance. It executes within it.

Fair housing rules per jurisdiction
Money transmission and ACH compliance
PII handling and data residency
Operator-defined SOPs and concession caps
Role-based permissions and approval workflows
Full audit trail on every action

AI-driven performance for every property type

Entrata offers robust tools to enhance operations and efficiency across various property types, from multifamily to military housing.

Multifamily

Maximize efficiency in leasing, payments, maintenance, renewals, and compliance inside one unified OS. Execute within fair housing and policy guardrails, improving retention, increasing NOI, and scaling with operational leverage.

Student

Align leasing cycles, roommate matching, parent guarantees, and turn management in one system built for student housing. Execute high-volume operations with precision and compliance.

Affordable

Embedded compliance logic supports regulated workflows and budget constraints. Reduce risk, save time, and protect asset performance within program requirements.

Military

Easily manage your military housing portfolio with one easy-to-use operating system. Automate MAC payment processes, simplify reporting and deployment, and more.

Commercial

Connect leasing, billing, service, and reporting across office, retail, and mixed-use properties. Operate with real-time visibility to strengthen NOI.

Manufactured

Modernize community operations with workflows tailored to manufactured housing. Reduce admin work and improve performance across every site.

See Autonomous Property Management in Action

Discover how Entrata advances operational work across your portfolio.

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