The Power of “We” in Multifamily

Resident relationships sit at the heart of a property’s success. In the second session of our three-part series, “Improve your resident experience, improve your results,” Entrata’s Head of Strategy & Business Operations Ann Ogami reconnects with author, speaker, and consultant Steve Yastrow to explore how building meaningful resident relationships leads to loyalty, retention, and long-term business success.

They’ll share actionable strategies for:

• Moving from “us and them” to “we" relationships that inspire trust and connection
• Turning everyday tasks into relationship-building encounters
• Creating conversations that matter with residents and prospects
• Empowering onsite teams to strengthen relationships in every interaction