Viewpoints: Leading Effective Site Teams with Anne-Marie Niklaus & Sarah Greenough

Resident expectations have changed, fast. Today’s renters judge their living experience against the best consumer apps they use every day, and “good enough” no longer cuts it. Join Andre Alves, Product Marketing Manager at Entrata, and Alex Buchanan, Head of Homebody, as they unpack why the resident experience has become a competitive differentiator, and what modernization really looks like in practice.

Marketing in 2026 leaves little room for delay. With leaner teams, higher renter expectations, and tighter margins, small inefficiencies can have an outsized impact on leasing performance. Join Entrata’s VP of Product Billy Mungovan and Product Marketing Manager Eileen Cook as they break down how marketing, leasing, and technology must work together to drive real results, and where many teams are falling behind.

After years of disruption, multifamily housing is entering a new era of stability, and the data proves it. The 2026 State of Multifamily Report uncovers how operators are navigating today’s market with measured optimism, smarter technology, and renewed focus on resident value.

Renters value control, clarity, and consistency at every touchpoint, from browsing to renewals. By combining automation, transparent pricing, and personalized options, property operators can deliver a frictionless experience that builds trust, boosts conversions, and strengthens resident loyalty.

Multifamily accounting teams are under more pressure than ever to process invoices faster, collect rent on time, and build accurate budgets. Manual processes drain resources, delay decisions, and expose organizations to costly errors. Today’s unified accounting solutions can change that.

Resident relationships sit at the heart of a property’s success. In the second session of our three-part series, “Improve your resident experience, improve your results,” Entrata’s Head of Strategy & Business Operations Ann Ogami reconnects with author, speaker, and consultant Steve Yastrow to explore how building meaningful resident relationships leads to loyalty, retention, and long-term business success.