Reports

The 2026 Renter AI Report

Entrata surveyed more than 2,000 U.S. renters to understand how they feel about AI throughout the resident journey—and the results reveal clear opportunities and boundaries for multifamily operators.

The 2026 Renter AI Report explores where residents welcome AI, when they still want a person involved, and what builds—or breaks—their trust in AI-powered experiences.

You’ll learn:

Where renters are most—and least—comfortable using AI
Why human access remains critical to building trust
How privacy, transparency, and choice shape resident attitudes
Where AI can remove friction throughout the resident journey
How AI could create new resident value and ancillary revenue opportunities

Related Resources

From industry trends to practical tools, these featured resources are here to support your growth and streamline your operations.

Resident Experts

Beyond the Fitness Center

Two smiling men with their arms crossed, posing in a gym; the photo is framed within overlapping circular shapes on a teal background with white geometric line art.

Fitness centers have become standard in multifamily—but simply having one doesn't make it valuable. Dan and Gordie Gronkowski of G&G Fitness Equipment and Gronk Fitness join Entrata Industry Principal Virginia Love to explore what separates a forgettable fitness room from an amenity residents actually want to use. From designing around resident demographics and emerging wellness trends to maximizing limited budgets, improving uptime, and creating leasing value, discover how a more thoughtful approach to fitness can create a better experience for residents, prospects, and property teams alike.

Fee Transparency from Listing to Lease

Two men sitting on the couch looking at a cell phone

What does fee transparency really mean for multifamily and student housing operators, and how can teams implement it without adding friction? Join Entrata’s Product Marketing Manager Harrison Vaughn and Principal Product Manager Rob Jones, as they break down the shift toward transparent pricing and what it takes to execute it consistently across the leasing journey.

The Frictionless Lease

A couple smiles together in their modern apartment kitchen while enjoying coffee next to an open laptop, representing a comfortable and connected rental living experience.

Modern renters expect the leasing process to be as fast and convenient as every other digital experience in their lives. Long response times, manual handoffs, and unnecessary delays can cost properties valuable leases while creating extra work for site teams.This guide explores how autonomous leasing creates a faster, more connected experience for prospects while giving teams more time to focus on meaningful conversations. You'll learn:The biggest benefits of autonomous leasingPractical ways to remove friction across the leasing journeyHow to create seamless handoffs between AI and leasing teamsThe metrics that matter when measuring leasing success

The Power of Context in Resident Communication

A man and woman sit on the floor in front of a couch having a discussion

Managing resident communication has never been more challenging. As expectations rise and communication channels multiply, property teams need ways to deliver messages that are both efficient and personal. The most successful communities use context, technology, and human connection together to create stronger resident experiences.

The Value Shift in Multifamily

Young people sitting around a couch talking

Renter expectations are shifting fast, and it’s not just about AI or centralization. In this session, Product Marketing Manager Eileen Cook and Entrata Industry Principal Virginia Love explore the consumer trends influencing how renters define value, build trust, and choose where to live. Plus they’ll talk about what those shifts mean for onsite performance and the leasing journey.

Entrata Release Overview: March 2026

Entrata release overview graphic

Autonomous property management is here, and this release marks a major leap forward. Join the Entrata product marketing team as they unveil the next evolution of the Entrata operating system: an AI-native, agentic platform designed to unify operations, elevate resident experiences, and embed intelligence across every workflow. From leasing and marketing to accounting, maintenance, and resident engagement, this update redefines how teams work and how communities connect.

Interested in seeing what Entrata can do for you?

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