Entrata Advances Autonomous Property Management with Homebody Guaranty and AI-Enhanced Maintenance and Facilities Innovations

LEHI, Utah – October 7, 2025 – Entrata, the leading AI-powered operating system for the multifamily industry, today announced the launch of Homebody Guaranty and the general availability of its Maintenance AI and Facilities Pro products. Together with new Renewals Optimizations, these innovations advance Entrata’s vision for Autonomous Property Management™, helping property teams operate more efficiently while enhancing satisfaction and retention across communities.

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“At Entrata, our focus is on removing barriers for renters while giving property teams the tools they need to succeed,” said Catherine Wong, Chief Operating Officer at Entrata. “Maintenance AI transforms how service requests are handled, streamlining operations and elevating resident satisfaction. Homebody Guaranty makes leasing more accessible, and Facilities Pro and Renewals Optimizations deliver powerful new ways to operate more efficiently. Together, these capabilities bring us closer to our vision of Autonomous Property Management™, where AI and human expertise work in tandem to create clarity for staff, continuity for residents, and confidence for owners.”

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Maintenance AI: Automating the Front Line

Following its preview in June, Maintenance AI is now broadly available to Entrata customers and represents a major step forward in redefining property maintenance. The solution introduces a resident-facing triage assistant that streamlines how service requests are created and managed.

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Residents can describe issues conversationally, upload photos or videos, and even receive real-time troubleshooting tips to resolve minor problems instantly. AI automatically categorizes requests, detects emergencies, and resolves straightforward issues without the need for technician involvement. For more complex work orders, requests are routed directly to on-site staff, with clear diagnostics that reduce delays, eliminate repeat visits, and ultimately improve resident satisfaction.

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With over one and a half million inspections completed across Entrata’s platform this past year, Maintenance AI builds on Entrata’s proven ability to scale operational efficiency while reducing friction for both residents and site teams.

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Homebody Guaranty: Expanding Access, Reducing Risk

For many renters, especially students and younger households, the lack of a co-signer or traditional guarantor creates significant barriers to getting approved for a lease. Homebody Guaranty removes this barrier with an integrated solution that replaces the need for a traditional guarantor with a guarantor waiver, making it easier for applicants to get approved. Leases are guaranteed with built-in insurance safeguards, providing properties with financial security against potential resident defaults.

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Through this service, residents without co-signers can lease with confidence, while operators reduce their exposure through a simple, integrated solution. It offers a streamlined application process where residents can easily enroll with a single click, reducing vacancy and the administrative burden on site staff.

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Homebody Guaranty is designed to open doors for renters who may otherwise struggle to qualify, while helping operators protect their revenue and keep occupancy rates high.

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Facilities Pro: Smarter, Connected Facilities Management

Entrata also introduced Facilities Pro, a new backend system that unifies facility operations and integrates seamlessly with Maintenance AI. Facilities Pro automatically routes work orders based on technician skills and workload, ensuring tasks are handled efficiently and effectively.

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The system introduces a new Turn Dashboard and Make Ready Board to simplify unit turns and project management, while also enabling two-way messaging between residents and technicians, with all communication logged directly on work orders. Facilities Pro also delivers detailed dashboards for staff utilization, inspections, and asset performance, equipping executives with the data they need to improve capital planning, strengthen accountability, and optimize staff efficiency.

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Renewals Optimizations: Driving Retention Through Intelligence

Renewals Optimizations expand Entrata’s Renewals AI to surface earlier signals of resident intent and risk. A redesigned Renewal Signal Dashboard now gives operators a centralized, data-backed command center for retention strategy.

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The tool helps operators detect at-risk residents sooner, highlight engagement opportunities, and connect personalized renewal offers directly to resident profiles. Even modest gains in customer retention can deliver outsized profit growth. These new insights equip operators with smarter, more proactive strategies to retain residents and strengthen community stability.

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Shaping the Future of Property Management

With these launches, Entrata extends its leadership in AI-powered innovation for multifamily communities. By combining resident-first solutions like Homebody Guaranty with operational advancements like Maintenance AI and Facilities Pro, Entrata is reshaping property management to reduce friction, enhance satisfaction, and maximize efficiency.

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For more information about Entrata’s full product suite, visit www.entrata.com.

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About Entrata

Entrata is the leading operating system for multifamily communities worldwide. Since 2003, Entrata has delivered innovative property management software spanning the entire leasing lifecycle. Today, Entrata serves over 12 million residents across more than 35,000 communities globally. Learn more at www.entrata.com.

‍Media Contact:
Devin Getzentrata@thisisoutcast.com