LEHI, Utah – June 11, 2025 – Entrata, the leading AI-powered operating system for multifamily communities, today unveiled its new AI-Powered Maintenance Solutions at NAA Apartmentalize, along with a significant expansion of its ELI+ (Entrata Layered Intelligence) suite. These updates advance Entrata’s vision for Autonomous Property Management™, introduce Maintenance AI, a resident-facing triage assistant, and showcase a powerful new backend system designed to support property teams more efficiently.
Smarter, Faster Maintenance with AI
Maintenance remains one of property management’s most time-consuming and labor-intensive functions, with direct impact on resident satisfaction. Entrata’s new tools leverage AI and real-time data to streamline workflows, improve technician efficiency, and deliver faster service. Entrata users have seen a 30 percent drop in repetitive task time, better resource allocation, and higher satisfaction scores related to maintenance responsiveness.
“Maintenance may be behind the scenes, but it’s central to the resident experience,” said Catherine Wong, COO at Entrata. “Our new AI tools bring smart automation to one of property management’s most complex challenges and empowers teams with insights that drive efficiency, elevate service, and reduce costs. We’re building on the strong foundation of property management to make it even more connected and impactful.”
Maintenance AI: Automating the Front Line
Part of the ELI+ suite, Maintenance AI simplifies how residents initiate and manage service requests through a conversational assistant. The tool uses AI to instantly categorize issues, detect emergencies, and offer troubleshooting suggestions that can resolve minor problems before a technician is needed. Residents can upload photos and videos directly through the chat, providing property teams with clearer diagnostics from the start.
As requests are submitted, Maintenance AI automatically creates, updates, and closes tickets as appropriate, while intelligently escalating more complex problems to onsite teams. This automation reduces unnecessary work orders, accelerates response times, and improves communication throughout the maintenance process, resulting in a smoother, more consistent experience for residents.
AI-Enhanced Facilities Management: A Smarter Backend
Entrata’s upgraded AI-powered backend system empowers property teams to coordinate maintenance with greater efficiency and visibility. Work orders are auto-routed based on technician skills and capacity. Customizable Make Ready boards streamline unit turns and ongoing projects with bulk editing and shareable views.
Integrated communication tools, including masked calling and two-way messaging, are logged directly to work orders for transparency. Photo overlays and visual documentation improve issue clarity, while real-time dashboards provide insights into staff utilization, inspections, unit turns, and asset conditions. These capabilities reduce manual workload, support proactive maintenance, and help ensure that the right technician is sent to the right job at the right time.
Today’s news builds on a series of recent enhancements, including Homebody RXP, a modern self-serve resident experience platform, additional Leasing AI capabilities, and seamless vendor compliance integration through NetVendor, solidifying Entrata as the leading unified, AI-powered solution for end-to-end property operations.
To learn more about Entrata, visit www.entrata.com, or catch our leaders live at NAA Apartmentalize 2025 in sessions with Steph Fuhrman, Jenny Schoellhorn, and Virginia Love.
About Entrata
Entrata is the leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and residents to create stronger communities. Entrata currently serves over five million residents across approximately 35 thousand multifamily communities around the globe. Learn more at www.entrata.com.
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Devin Getz
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