Case Study

A Partnership for Peak Performance

How Landmark Properties uses Entrata Business Consulting to optimize operations, confidently adopt new technology, and support sustained growth

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Challenge

Landmark Properties is a rapidly growing, multifaceted organization managing dozens of properties across evolving markets. After a fast-paced migration to Entrata, the team needed to ensure optimal system utilization, stay current with best practices, and confidently navigate complex operational requirements—ranging from new market demands to lender-specific requirements for new developments. With a highly knowledgeable internal team, Landmark also required high-level strategic guidance rather than basic troubleshooting.

Solution

Landmark engaged Entrata Business Consulting as an ongoing strategic partner. The consulting team provides expert guidance on best practices, system configuration, automation enablement, and new product releases—serving as both a technical resource and a strategic sounding board. This relationship allows Landmark to continuously optimize its use of Entrata’s product suite while confidently adapting to new challenges and opportunities.

Impact

Landmark Properties’ partnership with Entrata Business Consulting delivers meaningful, ongoing value across operations. Through regular engagements, Landmark gains confidence in system changes, enables automation more effectively, and proactively addresses complex, property-specific challenges. The consulting relationship empowers the team to remain early adopters of new technology while ensuring system usage aligns with long-term strategic goals—all without slowing down day-to-day operations.

Takeaway

Landmark Properties’ long-term partnership with Entrata Business Consulting demonstrates the power of expert guidance paired with a highly knowledgeable internal team. By leveraging consulting as a strategic extension of their organization, Landmark continues to optimize operations, confidently adapt to change, and maximize the value of Entrata’s platform as the business grows.

"Entrata will allow Passco to grow its business through the efficiencies of the software. It will make the process easier for the onsite staff, as well as produce more profit. We felt that Entrata was the best software for us.”
They’ve taken the time to understand our company and business. Because we’ve been doing this so long with these same people, it’s really helpful because I don’t have to say, ‘Hey Curtis, let me tell you what Landmark does.’ He’s already got that background.”
Keri Goins

Director of Operations Systems,  Landmark Properties

"Entrata will allow Passco to grow its business through the efficiencies of the software. It will make the process easier for the onsite staff, as well as produce more profit. We felt that Entrata was the best software for us.”
I know the answer they give me is going to be correct and I don’t have to triple-check it.
Keri Goins

Director of Operations Systems,  Landmark Properties

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