Case Study

Save time and money by using Entrata Bill Pay

How PeakMade partnered with Entrata to streamline their resident refund process.

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Challenge

PeakMade’s Accounts Payable team spent weeks each year manually printing and mailing thousands of refund checks to residents. Returned mail, missed deadlines, and paper-based inefficiencies created compliance risks and drained time from high-value tasks.

Solution

Entrata Bill Pay provided PeakMade with a fully integrated payment solution, enabling refunds via ACH directly within the Entrata platform. This automation eliminated manual work, improved visibility, and gave the team a reliable, end-to-end solution to manage payments.

Impact

300+ hours saved

annually during refund season

30%  payments automated

via ACH with plans to grow

~2,500  refunds completed

per season, now handled faster and with fewer errors

Reduce risk 

of missed deadlines and lost checks improving operational efficiency and reducing administrative burden

Takeaway

Entrata Bill Pay helped PeakMade automate a time-consuming process, reduce risk, and lay the groundwork for smarter, scalable financial operations.

"Entrata will allow Passco to grow its business through the efficiencies of the software. It will make the process easier for the onsite staff, as well as produce more profit. We felt that Entrata was the best software for us.”

We used to manually cut and mail nearly 2,500 refund checks during student move-out season. With Bill Pay, we’ve saved over 300 hours and eliminated the risk of missing deadlines. Our AP team can now focus on higher-value work, and residents get faster, more reliable refunds.

Brittan Roland

Senior Director of Strategic Systems,  PeakMade

An award-winning platform for property owners and operators

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