Transforming Property Operations: Facilities Pro, Maintenance AI & Mapping Intelligence

At this year’s Entrata Summit, attendees got an early look at three powerful new tools that are about to make property operations faster, smarter, and easier to manage. During the session, New Product Announcements: Facilities & Mapping, VP of Product Joshua Renberg and Sr. Product Education Manager Mark Groberg walked through the debut of Maintenance AI, Facilities Pro, and Mapping Intelligence, a trio of innovations designed to help on-site teams cut through daily chaos and focus on what really matters: running efficient properties and keeping residents happy.

Maintenance AI: Taking the Guesswork Out of Work Orders

Anyone who’s spent time on a maintenance team knows that not all work orders are created equal. Sorting, prioritizing, and assigning them can eat up valuable hours every week. Maintenance AI is built to change that.

This new tool uses artificial intelligence to automatically categorize, prioritize, and route work orders based on real data. Whether it’s a leaking faucet or a broken HVAC unit, Maintenance AI learns from historical patterns to make sure the right technician gets the right job at the right time.

By automating the manual steps of maintenance triage, teams can respond faster and reduce errors. The result? Less administrative overhead, fewer delays, and more bandwidth for real repairs.

Renberg summed it up best: Entrata’s goal isn’t just to add technology for technology’s sake, it’s to remove friction from everyday workflows so maintenance teams can focus on service, not spreadsheets.

Facilities Pro: A Complete View of Operations

If Maintenance AI is the brain, Facilities Pro is the face. This centralized dashboard gives property managers a clear picture of what’s happening across every asset, from open work orders to overdue repairs and preventive maintenance.

The interface is designed for quick insights. On the Volume & Demand dashboard users can track metrics like submitted, unassigned, and completed work orders at a glance. Visual reports make it easy to spot trends (e.g., which buildings or unit types generate the most maintenance requests) and to identify where bottlenecks occur.

Facilities Pro also includes interactive charts and filters that let managers drill into the details. Need to see which tasks are piling up in kitchens versus bathrooms? Or which types of issues keep recurring month over month? A few clicks bring those insights forward, helping teams plan resources and staffing more effectively.

For larger portfolios, this means a shift from reactive maintenance to proactive facilities management, all backed by data instead of a gut feeling.

Mapping Intelligence: Turning Data Into a Visual Advantage

Rounding out the lineup is Mapping Intelligence, a new way to visualize operational data in real time. Instead of sifting through tables or lists, users can explore property activity through a map-based interface that overlays units, maintenance tickets, and asset details.

This spatial view turns property management into a dynamic experience. Teams can instantly see where maintenance demand is highest, identify underperforming assets, and even plan maintenance routes more efficiently.

As Groberg explained during the demo, Mapping Intelligence literally connects the dots between data and decision-making. It brings context to numbers and helps teams move from information to action.

Smarter Tools for a More Efficient Team

Together, Maintenance AI, Facilities Pro, and Mapping Intelligence give property teams a full suite of intelligent, connected tools that eliminate silos and simplify operations in line with the priorities that inform the entire operating system: Automation reduces repetitive tasks and minimizes errors. Visibility gives managers a holistic understanding of workload and performance. And insights empower teams to plan ahead instead of playing catch-up.

It’s all part of Entrata’s commitment to delivering technology that fits naturally into how property teams already work: helping them save time, stay organized, and deliver better resident experiences.

The Bottom Line

Property operations don’t have to be complicated. With these new tools, Entrata is helping communities turn day-to-day data into real operational clarity.