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Entrata Summit 2019
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Stay Connected with your Community

ResidentPortal

ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier.

ResidentPortal
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Watch the ResidentPortal
Introduction

Doing Business
Inside the Portal

Simplify business with ResidentPortal’s seamless integration with your property management software and ResidentPay™.

  • Integrated
    Maintenance
    Requests

    Residents can submit and track the status of maintenance requests online and receive automatic notifications.

  • Resident
    Payments

    ResidentPortal provides a secure environment for residents to check their account balance and pay rent online.

  • Renewal
    Offers

    Allow residents to review renewal offers and even sign their lease from the ResidentPortal.

The flexible design and comprehensive customer features of Entrata' web tools have boosted our leasing activity and resident retention.

Andrew Titche
MEB, 4,910 units

ResidentPortal has been a great tool to engage with our residents at a deeper level.

Sara Graham
Dolben Company, 12,470 units

ResidentPortal Mobile App

The app uses mobile friendly technology to reduce the amount of effort required for your residents to pay rent, submit maintenance orders and communicate with your on-site staff. All of this was done with an emphasis on simplicity and beauty to create a truly delightful user experience.

  • Messages

    Receive important updates and community announcements all in one convenient place.

  • Maintenance Requests

    Submit and track maintenance requests anytime, anywhere. Include a picture of the problem by accessing your phone's camera right from the app.

  • Contact Property

    Contact our property management team directly from the app. If our office is closed, your call will automatically forward to the appropriate after-hours number.

Reduce Resident
Turnover by 60%

Increase satisfaction by giving residents 24/7 access to the leasing office from the comfort of their own home.

  • Secure Login

    Provide secure access to community information, payment and maintenance portals 24/7. Residents can enroll and be instantly associated to their lease.

  • Dynamic Resident Profile

    Residents can manage their profile and preferences including communication, document retrieval, and history and even connect with other residents.

  • Additional Services

    ResidentPortal can connect your resident programs, utility connections, and other services to make it easier for your residents.

Save Time and Money

With ResidentPortal, companies can accept rent payments online, saving both time and money for on-site management teams by eliminating manual check processing.

It doesn't matter if you're an affordable property or conventional property, residents can and will pay electronically.

Michelle Moriello
Executive Project Administrator
Winn Residential, 90,000 units

Integrated
Resident
Communication

ResidentPortal gives property managers tools to communicate easier and reduce turnover.

  • Resident
    Retention

    Keep residents around longer by sending out personalized renewal offers directly to their ResidentPortal.

  • Forms and
    Surveys

    Allow residents to contact the management office about issues, leave a review, or respond to a survey.

  • Announcements

    Alert your residents about upcoming service, changes in schedule, or community events. Messages are displayed upon log-in.

  • Advertising
    Space

    Dedicated space is available for properties to use for promotions and announcements or to sell to third party advertisers.

Your life is about to
get a whole lot easier

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