Fee Transparency in Entrata

What is Fee Transparency?

Fee transparency is a regulatory and consumer-rights principle requiring businesses to clearly, simply, and accurately disclose all mandatory fees and charges associated with a product or service.

The core objective is to prevent "surprise" charges or "junk fees," allowing consumers and clients to see the all-in price before making a purchase or entering an agreement. This practice moves beyond a simple "best practice" and is increasingly becoming a legal requirement.

Effective fee transparency involves two main components:

• Disclosure: Making sure all costs are presented clearly and conspicuously in advertising and at the point of sale.
• Accuracy: Ensuring that the fees disclosed match the fees charged, and that all calculations are correct and auditable.

Entrata offers several features to help customers meet their obligations under fee transparency requirements. Entrata also supports 3rd-party vendors integrate with the Entrata platform and customers’ fee transparency data.

For more information on Fee Transparency regulatory updates, visit the Compliance Center (Entrata login required). This resource is available to all clients, and is regularly updated for legal changes in the multi-family industry.

For Entrata Customers

You can configure your properties to support fee transparency by following the instructions in our internal documentation. This will guide you through setting up required fees and ensuring they are displayed correctly.

View Internal Configuration Guide (Entrata login required).

For 3rd-Party API Vendors

Internet Listing Services (ILS)

All fee transparency-related data can be found in the getRentMatrix API endpoint. This endpoint will include all mandatory and optional fees associated with a unit or property.

Note: If you are an ILS and need access to the ILS Portal APIs, please reach out to apisupport@entrata.com.

Other API Consumers

Fee transparency data can be found in the getUnitsAvailabilityAndPricing and getPropertyFees API endpoints. We recommend consulting our API documentation for detailed implementation guides.

Access Entrata’s API Documentation

Note: If you have any questions about how to implement this data, please reach out to apisupport@entrata.com.

Entrata’s Commitment to Fee Transparency

Renters appreciate transparency, and Entrata fully supports efforts to inform prospective renters about one of the largest financial commitments they will make. Entrata is committed to developing solutions which help housing providers to meet their renters needs and legal requirements in order to promote a fair and transparent rental process.

What’s Next?

Entrata continues to develop and refine our features and products focused on fee transparency. Additionally, we are working with RETTC/NMHC to support the MITS 5.0 Standard, which we expect to support in early 2026