Invoice Processing Service x HHHunt
At HHHunt Property Management, assistant managers and community managers spent half a day to a full day each week scanning, coding, and submitting invoices. HHHunt rolled out Entrata Invoice Processing with a realistic plan: allow about six months for the system to learn its coding patterns, have managers review invoices closely during the early months, and communicate the new process to vendors in advance. By month four, stress was easing for onsite teams. By month five, HHHunt was seeing stronger efficiencies, with single-phase communities moving smoothly through the new workflow.
Challenge
Onsite teams spent too much time processing invoices and not enough time with residents and prospects. Scanning, coding, and submitting invoices pulled managers away from training staff, closing leases, and serving residents. At one 650-unit community, a manager scanned invoices before going home so she could code them later without interruptions. The experience underscored HHHunt's need for a simpler process that gave managers their time back.
Solution
HHHunt introduced Entrata Invoice Processing to reduce the manual coding and routing work handled by onsite teams. The rollout was part of a broader portfolio effort to adopt AI, including ELI+ for Leasing and Payments. HHHunt planned for a six-month learning curve, asking managers to review invoices carefully during the first four months instead of approving them in bulk. The team also hardcoded GL codes for frequent purchases from vendors such as Home Depot, Ferguson, and Chadwell. Vendor communication began early, with clear deadlines and an explanation of how the new process could help vendors get paid faster.
Impact
More Time for Residents
Invoice processing had been taking onsite managers half a day to a full day each week. That time can now go toward leasing, staff development, and resident service.
Fewer Misplaced Invoices
Managers no longer have to worry about misplaced paperwork, reducing a recurring source of risk and wasted time.
Less Onsite Stress
As community managers adjusted to the new workflow, HHHunt saw stress begin to ease.
Faster vendor payment
Clear deadlines and fewer handoffs helped HHHunt encourage vendors to use the new process and understand how it could speed up payments.
Takeaway
HHHunt's experience shows that a successful rollout depends on more than the technology. Setting realistic expectations, keeping managers engaged while the system learned, and communicating with vendors early helped teams move away from invoice paperwork and focus more on residents and prospects.
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