Automating AP to save time, money, and vendor headaches
How Mill Creek used Entrata Invoice Processing & Bill Pay to scale efficiency
Challenge
Accounts payable inefficiencies—manual coding, long invoice lag times, and poor vendor accountability. Mill Creek needed a solution to handle scale while reducing costs.
Solution
Launched Entrata Invoice Processing & Bill Pay portfolio-wide in February.
Impact
- 24,000 invoices processed without full manual input
- Invoice lag reduced (60–90% hit queues immediately vs. 90+ days late)
- Incomplete invoice queue dropped to ~20% as AI trained
- Vendor rate-matching improved from 34% → 80%
- $10k+ saved in check processing costs ($17 per check saved)
- 1,000 vendors enrolled in Vendor Access; 900 adopted ACH/Bill Pay
Takeaway
Mill Creek improved AP speed, accuracy, and vendor adoption at scale—unlocking cost savings and stronger vendor relationships.
"Entrata will allow Passco to grow its business through the efficiencies of the software. It will make the process easier for the onsite staff, as well as produce more profit. We felt that Entrata was the best software for us."
Suzy Cottle
Chief Financial Officer, Passco Companies
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