Invoice Processing and Bill Pay case study

What the scale of Bill Pay signals for multifamily operations

Challenge

Accounts payable teams across the multifamily industry face mounting pressure to do more with less. Between managing hundreds of vendor invoices, maintaining accuracy in reconciliation, and navigating manual approval workflows, on-site and back-office teams often spend countless hours printing, signing, and mailing checks.

These inefficiencies create friction not only for property staff but also for vendors and residents - delaying payments, complicating budgets, and increasing operational costs. As properties scale, the lack of automation compounds these issues, creating bottlenecks that pull teams away from resident service.

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Solution

Entrata Bill Pay eliminates manual steps and inefficiencies by integrating vendor payments directly within the Entrata operating system. Teams can process hundreds of payments in a single click, reconcile automatically, and offer vendors their preferred payment method: ACH, check, or virtual card. By combining speed, security, and flexibility, Bill Pay helps operators reduce operational overhead while empowering onsite teams to focus on residents instead of paperwork.

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Impact

$902M

across more than 559,000 payments processed, YTD 025

$352M

processed Q3 2025 with accelerating virtual card growth

$7.7M

processed virtual card payments in 2025

50/50 split ACH and check payments

demonstrating strong adoption of digital payment methods

Takeaway

Entrata Bill Pay is laying the foundation for truly autonomous property management, where payments happen seamlessly, data syncs instantly, and teams can spend more time building meaningful resident experiences.

By replacing manual workflows with smart automation, Entrata helps operators increase efficiency, lower costs, and strengthen vendor relationships, delivering value that extends from back-office operations all the way to the resident experience.

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