Compliance Update: Entrata Help Center & Compliance

Compliance review and upkeep is no easy task. Tracking federal and state legislation, and even local ordinances, can be overwhelming and time-consuming. The multifamily industry legal landscape has experienced significant change in 2025. Staying apprised of changing legal obligations is important, and Entrata’s compliance team understands this need. To help our clients navigate these challenging times, we’d like to remind clients of the Resident Verify section of the Compliance Center. This resource provides up to date summaries of laws and regulations related to tenant background screening, including guides on how to adjust your Entrata settings in order to remain compliant. To find this resource, please go to Entrata Help Center >> Compliance >> Resident Verify Compliance Topics.
Below, we provide a summary of a few recently published articles that cover topics related to resident screening.

Sample of Articles in the Resident Verify Compliance Center

Maryland | Prince George’s County CB-097-2023 

Published September 2025, this article provides a brief overview of Prince George's County's "Returning Citizens Fair Chance to Housing Act” (CB-097-2023), which imposes new requirements on housing providers who screen applicants for criminal history, primarily by prohibiting inquiries into certain criminal records.
This law was enacted in November 2023 with an effective date of January 29, 2024, and aims to alleviate housing discrimination against those with criminal convictions in their search for adequate and suitable housing.

The law prohibits landlords from inquiring or reviewing certain types of criminal records, and requires “two-step” criminal screening (i.e., a conditional offer must be made prior to criminal screening).
We encourage customers with properties in Prince George’s County to familiarize themselves with the requirements of this ordinance.  For more information, navigate to: Entrata Help Center >> Compliance >> Resident Verify Compliance Topics >> Maryland
New Mexico | SB 267

Published September 2025, New Mexico’s Senate Bill 267 amends the Uniform Owner-Resident Relations Act and the Unfair or Deceptive Trade Practices Act. Among other things, the law requires landlords to provide notice of all fees assessed during the tenancy, places a cap on screening fees, requires disclosure of the consumer report to all applicants, and requires 60 day notice for fee increases.

SB 267 was passed on April 8, 2025 and is effective September 20, 2025. The law introduced a number of new requirements for landlords, which we encourage clients in New Mexico to review. This article focuses only on certain requirements related to conducting a background screening. For more information, please navigate to: Entrata Help Center >> Compliance >> Resident Verify Compliance Topics >> New Mexico.

Philadelphia Ordinance 210330-A: Prospective Tenant Screening Practices

Published June 2025, this article provides a brief overview of Philadelphia’s Ordinance 210330-A, which regulates the application and selection process. The ordinance was passed on July 15, 2021 and amended Chapter 9-800 of the Philadelphia Code. The ordinance provides new protections for applicants, including a prohibition on blanket eviction and credit exclusions and certain screening criteria, requiring individualized assessment,  and the right to dispute an application denial, and requirement to offer the next available unit to applicants who successfully dispute a denial. For more information, please navigate to: Entrata Help Center >> Compliance >> Resident Verify Compliance Topics >> Pennsylvania.

Compliance Update: Medical Debt Reporting‍
As states continue to pass laws prohibiting the collection of medical debt, we recently posted an update from our credit screening provider on the impact to Resident Verify. For more information, please navigate to: Entrata Help Center >> Compliance >> Resident Verify Compliance Topics >> ResidentVerify Resources and Terms.

Entrata is Here to Help

Entrata continues to actively monitor emerging multi-family legislation across the country at the federal, state, and local levels. To stay up to date, we encourage clients to follow compliance sections which are applicable to them. To do so, click  “Follow” in the top right-hand corner to receive updates when new articles are uploaded in that section. 

Important Note: Entrata recommends that our clients consult their own legal counsel when addressing legal compliance related to resident screening.

If you have any questions or would like to discuss how any of the recently passed or pending legislation may impact your operations, please reach out to your Entrata representative.