Entrata's COVID-19

In response to calls from national and local officials, Entrata is taking actions daily to keep our team and partners safe while continuing to provide uninterrupted service to the apartment communities that rely on our platform.

Latest Update

May 22, 2020

Entrata has released comprehensive data analyzing industry trends for payments, fees, leasing, and operations through the first three weeks of May for conventional and student properties using Entrata Core.

COVID-19 Webinar Series


6/23 Mid-June Payment Trends


6/9 Rent Week Payment Trends (June)

5/27 Virtual Training. It's here to stay!

5/22 Mid-May Payment Trends

5/14 Emerging from COVID-19

5/08 Rent Week Payment Trends (May)

4/30 Proactive Digital Marketing

4/22 Mid-Month Payment Trends

4/14 Community Engagement: Social Distancing Edition

4/8 Post Rent Week Trends

3/27 Understanding New Payment Options

3/24 Keeping the Social in Social Distancing

Updated Court Closures

May 14, 2020

Entrata is tracking court closures across the country that may have an impact on ResidentVerify screening. Weekly updates to this document will display the latest information on affected courts.

May Rent Week Trends

May 8, 2020

Entrata has released comprehensive data analyzing industry trends for payments, fees, leasing, and operations through the first week of May for conventional and student properties using Entrata Core.

Webinars Continue Weekly

May 5, 2020

Entrata's weekly webinar series continues with two new sessions announced today. May's schedule includes discussions about industry trends and suggestions for preparing properties to emerge safely from the shutdown.

New Hazard Notes

April 27, 2020

Entrata will release new Hazard Notes functionality on 4/29 to allow properties to flag units that may pose a risk to on-site teams. Information is available under "Adding a Hazard Note" in Entrata's help section.

Marketing Webinar Announced

April 24, 2020

As communities anticipate the lifting of shelter-in-place restrictions, Virginia Love and Entrata’s Digital Marketing Product Manager will share tips for post-pandemic leasing in a 30-minute lunchtime chat on Thusday, April 30 at 12:00 p.m. MDT.

Mid-Month Trends

April 23, 2020

Entrata has released comprehensive data analyzing mid-month trends for payments, leasing, and operations in the first week of April for conventional and student properties using Entrata Core.

New Reports Released

April 22, 2020

Entrata has released enhanced reporting for all users to provide increased insights into key performance metrics. User Guides for the Trending Delinquency and Comparative Delinquency reports are available now in the Entrata Help Center.

New Emergency SMS Function

April 15, 2020

Entrata Message Center users now have Emergency SMS functionality which allows properties to send crucial information to all residents via text in cases of non-life threatening emergencies.

Deferred Payment Options

April 13, 2020

Entrata users are taking advantage of ResidentPay’s little-used payment deferral settings more than ever. Contact your rep if you’d like help setting up payment options for your residents.

Thank You!

April 10, 2020

Entrata’s partners are on the front lines of the coronavirus crisis, providing essential services to families and communities across the country. To all of you we say, Thank You!

Marketing Webinar Announced

April 9, 2020

Entrata’s Virginia Love will host a roundtable chat on Tuesday, April 14 at 12:00 p.m. MDT to discuss community engagement and social distancing. Register here.

Early Industry Trends

April 8, 2020

Entrata has released comprehensive data analyzing early trends for payments, fees, leasing, and operations in the first week of April for conventional and student properties using Entrata Core.

Post Rent Week Trends Webinar Announced

April 2, 2020

With data from the first rent week under social distancing, Chase Harrington and Virginia Love will host a 30-minute lunchtime chat on Wednesday, April 8 at noon MDT to discuss trends we're observing in payments and operations.

Multifamily Coronavirus Actions Survey

March 27, 2020

Entrata is asking multifamily operators what steps their communities are taking to address resident issues resulting from the coronavirus crisis. Participants may request a copy of the survey response data. Take Survey

Payments Webinar Announced

March 26, 2020

As the industry prepares for rent week, Virginia Love and other Entrata team members will share available payment strategies in a 30-minute lunchtime chat on Friday, March 27 at 12:00 p.m. MDT.

NAA Provides Payment Templates

March 26, 2020

The National Apartment Association has provided guidance for apartment communities to help establish payment plans and waive late fees during the coronavirus crisis.

New Client Support Initiatives

March 25, 2020

In order to support communities through the COVID-19 crisis, Entrata will be activating its social media posting tools for all clients at no charge. Entrata will lower payment rates for properties who start absorbing transaction fees for residents who pay rent online.

Google My Business Suspends Reviews

March 24, 2020

Google My Business has temporarily suspended reviews and responses across its platform. While all existing reviews and responses will remain publicly visible, new posts are not available to ReputationAdvisor at this time.

Social Distancing Webinar Announced

March 19, 2020

Entrata’s Virginia Love will host a live webinar on Tuesday, March 24 at 12:00 p.m. MDT to discuss best practices for crisis management, social distancing, and tips for using technology to stay connected.

Closures Impact Background Checks

March 18, 2020

Entrata has received a list of court closures and public access restrictions that will affect ResidentVerify's ability to return manual criminal searches. Contact rvsupport@entrata.com for details & bypass options.

Platform Features for Social Distancing

March 17, 2020

We're compiling a regularly-updated list of tips and strategies for using Entrata's platform features to help address immediate needs and challenges within your apartment communities.

HQ Closed

March 16, 2020

Entrata has transitioned the entire organization to work from home until further notice. Currently, only essential personnel will have access to Entrata's Lehi, UT office.

Message Center Activated

March 13, 2020

All Entrata clients will be able to use Message Center's email and text capabilities to facilitate emergency communications within their communities at no extra cost.

Travel Restrictions

March 12, 2020

Entrata has implemented a 30-day travel ban for both domestic and international travel. All scheduled meetings are being moved to virtual formats and teleconferencing.

Response Plan Initiated

March 11, 2020

Entrata has developed a tiered response plan based on recommendations from the CDC, state and local health departments, and industry guidance from NAA and NMHC and will implement escalating measures as necessary.

In this unprecedented emergency, we are focusing our efforts to offer whatever resources you and your communities will need to address changing needs quickly and with as little disruption to your businesses as possible.

We will continue to adapt our response as the situation evolves, but our first priority will always be the safety and health of our team and partners, and the ability to deliver reliable technology solutions to our clients.

If you have questions or suggestions that will help us address your needs during this time, please contact Virginia Love at vlove@entrata.com.

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