Leasing Center answers every call with the same skill and professionalism you’d expect from your leasing team. With the backing of the Entrata Platform, we can set appointments, handle maintenance requests, and even follow up with prospects to keep them moving through the leasing process, Our people provide outstanding customer care and you'll gain the benefits of increased lead conversion and better reporting.
We answer 99% of calls. Our agents will also make follow up calls to help move prospects through the application process.
Select your service according to your needs. We'll answer all calls, missed calls, or just after-hours calls.
Incredibly responsive, with an average answer time of less than 15 seconds.
Leasing Center gives our onsite teams the ability to truly assist the resident or prospect that is in the office. Now, they are confident that Leasing Center will answer and be just as knowledgeable as they are.
All incoming guest cards are redirected to the Leasing Center. Guest cards are responded to within 60 minutes, and prospects are both called and emailed.
Prospects and residents can communicate with Leasing Center with an all-hours chat service.
Give property managers access to measure how employees are interacting with callers, where calls are coming from, who is calling, and more.
Our leasing center is located in Provo, UT and offers many benefits unique to this area.
Drawing on the strength of our streamlined platform, our service level, call time, and response rates are the best in the industry.
We only recruit and hire individuals who have the right skills and experience to excel as virtual leasing agents.
An experienced operating manager will get to know your unique requirements and will be available for input or discussion.
77% of callers said that their conversation with the Leasing Center agent positively influenced their desire to live at the community.
38% of current residents stated that their interactions with the off-site call center had influenced their desire to renew their current lease with the property.