The Power of Paperless

Recent data shows that 79 percent of renters prefer to pay rent online or via smartphone, but only 32 percent of the residents Entrata serves take advantage of online payment options.We decided to find out why. Through conversations with the most successful online payment adopters, we were able to uncover several consistent practices to boost online payments. The result is the creation of our Entrata Paperless Payment Program. It’s a free program for ResidentPay clients, designed to train you and your staff how to substantially increase your online payment adoption.

We should have been accepting payments online a long time ago. We want our best people out front closing, selling, taking care of residents, NOT posting rent. Our residents wanted to pay online. Some of them just didn’t know they wanted to! We just had to educate them.

Michael Wise
RAM Partners, 53,144 units

Proven Payment

Here’s what we’ve seen with ResidentPay clients who have already gone paperless:

    • 65% less time processing rent
    • 50% decrease in delinquencies on average
    • Lower liability with decreased handling of checks and money orders
    • Reduced data entry errors by eliminating manual payment processing
    • Elimination of payment theft & fraud
    • More time spent on residents and renewals rather than payment processing
    • Immediate payment confirmations
    • Increased resident satisfaction based on consistent communication and training
    • 22% more online maintenance request participation

Additionally, two clients really caught our attention by achieving remarkable growth to between 80 and 90 percent payment participation.

Spread the Word

We’ll help you get the word out to your residents with free, custom-designed marketing materials and resident emails. By participating in the Paperless Payment Program, you’ll receive:

  • Paperless Marketing Kits

    • MoneyGram Wallet Cards
    • 8.5 X 11 flyers
    • 17.5 X 11 posters
    • 5 X 7 desk sign
    • ResidentPay wallet cards
    • Dropbox cover

We have been very pleased since we've rolled out Entrata's paperless payment program. We have seen a steady increase in our resident's participation, and our on-site staffs have fully embraced the program

David Egeland
Vice President of Marketing
Laramar Group,

Lincoln Property Company is proud to have released the paperless payment program within several regions at our company. Entrata did all the training and provided collateral for our roll out making it super easy! Our goal as a company was to reach 80% and we did that and more in the regions that participated. We will continue to roll the program out to all of our regions by 2016.

Nicole McLemore
National Special Project Manager
Lincoln Property Company,

Getting Started With The Paperless Program

Paperless Payment Program Launch Timeline

Your life is about to
get a whole lot easier

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