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Management
Marketing
Leasing
Residents
Entrata Summit 2019
Services
Company

Your Leasing Lifeline

Leasing Center™

The most flexible and transparent call answering solution in the industry provides responsive, world-class service to callers 24 hours a day, 7 days a week.

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See How the
Leasing Center
Can Help You

Full-Service
Offering

We take rental applications, schedule appointments, handle maintenance requests and answer resident questions.

  • We Follow Up

    We answer 99% of calls. Our agents will also make follow up calls to help move prospects through the application process.

  • Flexible Plan
    Options

    Select your service according to your needs. We'll answer all calls, missed calls, or just after-hours calls.

  • Fast Response
    Rate

    Incredibly responsive, with an average answer time of less than 15 seconds.

No More
Missed Calls

At properties using Leasing Center, 98% of calls were answered compared to only 33% at properties not using Leasing Center.

percentage of calls answered
Case Study

Leasing Center gives our onsite teams the ability to truly assist the resident or prospect that is in the office. Now, they are confident that Leasing Center will answer and be just as knowledgeable as they are.

Landmark Apartment Trust, 30,000 units

Easy
Service-Level
Updates

A 24/7 hotline allows properties to update the Leasing Center with protocol changes or other important information.

  • Email Service

    All incoming guest cards are redirected to the Leasing Center. Guest cards are responded to within 60 minutes, and prospects are both called and emailed.

  • Chat Service

    Prospects and residents can communicate with Leasing Center with an all-hours chat service.

  • Call Tracking

    Give property managers access to measure how employees are interacting with callers, where calls are coming from, who is calling, and more.

We Take
Care of Your
Customers

Our personable associates take great care to make sure that your residents and prospects are given the best possible customer experience.

  • Ideal
    Location

    Our leasing center is located in Provo, UT and offers many benefits unique to this area.

  • Unbeatable
    Service Level

    Drawing on the strength of our streamlined platform, our service level, call time, and response rates are the best in the industry.

  • Exceptionally
    Trained Associates

    We only recruit and hire individuals who have the right skills and experience to excel as virtual leasing agents.

  • Operating
    Manager

    An experienced operating manager will get to know your unique requirements and will be available for input or discussion.

Customer
Selling Resource

We surveyed over 10,000 callers to determine the value of their interactions with Leasing Center agents.

  • Make the Right Impression

    77% of callers said that their conversation with the Leasing Center agent positively influenced their desire to live at the community.

  • Resident Retention

    38% of current residents stated that their interactions with the off-site call center had influenced their desire to renew their current lease with the property.

Your life is about to
get a whole lot easier

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