The most flexible and transparent call answering solution in the industry provides responsive, world-class service to callers 24 hours a day, 7 days a week.
The Leasing Center is a full-service contact center that operates as a natural extension of your leasing office. From scheduling appointments with new leads, to locked-out residents, to handling maintenance requests and answering resident questions, we can handle the many experiences within your customers' journey.
At properties using Leasing Center, 98% of calls were answered compared to only 33% at properties not using Leasing Center.
As an industry, if you don't answer the phone, you're going to lose people very very quickly, because their attention span is so short. With Leasing Center, it works absolutely seamlessly when set up properly. You set it up and then you go. You don't have to think about it. It's just that off-site leasing team.
Enhance your Leasing Center experience with the latest innovation in leasing automation. Redd Voice can be deployed via phone and text as a 24/7 virtual assistant capable of answering basic leasing questions, confirming pricing and availability, and scheduling tours for prospective renters.
Redd Voice provides more options for callers, reduces wait times and allows leasing professionals to focus on more complex calls and residents with urgent needs. Redd responds to over 100 common questions using existing property information to provide accurate answers with minimal setup.
We surveyed over 10,000 callers to determine the value of their interactions with Leasing Center agents.
77% of callers said that their conversation with the Leasing Center agent positively influenced their desire to live at the community.
38% of current residents stated that their interactions with the off-site call center had influenced their desire to renew their current lease with the property.
