Leasing Center answers every call with the same skill and professionalism you’d expect from your leasing team. With the backing of the Entrata Platform, we can set appointments, handle maintenance requests, and even follow up with prospects to keep them moving through the leasing process, Our people provide outstanding customer care and you'll gain the benefits of increased lead conversion and better reporting.
At properties using Leasing Center, 98% of calls were answered compared to only 33% at properties not using Leasing Center.
Leasing Center gives our onsite teams the ability to truly assist the resident or prospect that is in the office. Now, they are confident that Leasing Center will answer and be just as knowledgeable as they are.
We surveyed over 10,000 callers to determine the value of their interactions with Leasing Center agents.
77% of callers said that their conversation with the Leasing Center agent positively influenced their desire to live at the community.
38% of current residents stated that their interactions with the off-site call center had influenced their desire to renew their current lease with the property.
