Your Leasing Lifeline

Leasing Center

The most flexible and transparent call answering solution in the industry provides responsive, world-class service to callers 24 hours a day, 7 days a week.

See How the
Leasing Center
Can Help You

Full-Service
Offering

The Leasing Center is a full-service contact center that operates as a natural extension of your leasing office. From scheduling appointments with new leads, to locked-out residents, to handling maintenance requests and answering resident questions, we can handle the many experiences within your customers' journey.

    No More
    Missed Calls

    At properties using Leasing Center, 98% of calls were answered compared to only 33% at properties not using Leasing Center.

    percentage of calls answered

    As an industry, if you don't answer the phone, you're going to lose people very very quickly, because their attention span is so short. With Leasing Center, it works absolutely seamlessly when set up properly. You set it up and then you go. You don't have to think about it. It's just that off-site leasing team.

    Brooke Quarderer
    Senior Marketing Portfolio Manager
    Advenir Living,

    Easy
    Service-Level
    Updates

    A 24/7 hotline allows properties to update the Leasing Center with protocol changes or other important information.

    • Email Service

      All incoming guest cards are redirected to the Leasing Center. Guest cards are responded to within 60 minutes, and prospects are both called and emailed.

    • Chat Service

      Prospects and residents can communicate with Leasing Center with an all-hours chat service.

    • Call Tracking

      Give property managers access to measure how employees are interacting with callers, where calls are coming from, who is calling, and more.

    Redd Voice

    Enhance your Leasing Center experience with the latest innovation in leasing automation. Redd Voice can be deployed via phone and text as a 24/7 virtual assistant capable of answering basic leasing questions, confirming pricing and availability, and scheduling tours for prospective renters.

    Redd Voice provides more options for callers, reduces wait times and allows leasing professionals to focus on more complex calls and residents with urgent needs. Redd responds to over 100 common questions using existing property information to provide accurate answers with minimal setup.

    MEET REDD

    We Take
    Care of Your
    Customers

    Our personable associates take great care to make sure that your residents and prospects are given the best possible customer experience.

    • Ideal
      Location

      Our leasing center is located in Provo, UT and offers many benefits unique to this area.

    • Unbeatable
      Service Level

      Drawing on the strength of our streamlined platform, our service level, call time, and response rates are the best in the industry.

    • Exceptionally
      Trained Associates

      We only recruit and hire individuals who have the right skills and experience to excel as virtual leasing agents.

    • Operating
      Manager

      An experienced operating manager will get to know your unique requirements and will be available for input or discussion.

    Customer
    Selling Resource

    We surveyed over 10,000 callers to determine the value of their interactions with Leasing Center agents.

    • Make the Right Impression

      77% of callers said that their conversation with the Leasing Center agent positively influenced their desire to live at the community.

    • Resident Retention

      38% of current residents stated that their interactions with the off-site call center had influenced their desire to renew their current lease with the property.

    Your life is about to
    get a whole lot easier

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