Monument Real Estate Services Migrates to Entrata Core

March 29 2017


LEHI, UTAH - Monument Real Estate Services, manager of more than 13,000 units nationwide, recently migrated all of its properties to Entratas full platform of property management technology tools.

Having a variety of applications within one software program makes our on-site teams more efficient and was the biggest factor in us deciding to make the move to Entrata, said Greg Lozinak, chief executive officer, Monument Real Estate Services. It allows us to run our business more effectively so we can better take care of our residents and henceforth our investors.

Entratas user-friendly dashboard allows Monument to run all of its websites, accounting, utilities, payments, leasing and email communications from one, unified platform.

The ease of use of the system is fairly intuitive, so someone who is fairly new to Entrata can sit down in front of a computer and quickly adapt and do all the processes we need them to do at the site, said Lozinak.

Monument also cites Entratas adaptability and customer service as additional reasons for the move. Entrata offers an open API for third-party integrations and regularly takes input from customers for improvements to its products and the development of new innovations.

When we ask [Entrata] a question, the response is always €˜lets see what we can do rather than €˜no we cant do that, said Lozinak. And, with the open API system, theres an immense amount of cooperation with our other vendors. They always help us figure out a way.

Based on feedback from industry partners like Monument, Entrata released a myriad of new features in 2016 including the ResidentPortal app and improved functionality for Entrata Core customers.

With the release of new features, technology companies generally see bug counts and customer service inquiries spike, said Chase Harrington, chief operating officer, Entrata. That just hasnt been the case for us. Over the last year, we have seen a record low bug count in our system.

In addition to the low bug count, a study of two years worth of data found that customers using Entrata Core submitted 75 percent fewer support tickets than customers using third-party integrations.

For more information about how Entrata can improve efficiencies at your business, visit www.entrata.com or talk to your local sales representative.

ABOUT MONUMENT

Monument Real Estate Services (MRES) is an asset manager, property manager and value-add specialist that directs a full suite of services in the strongest multifamily markets nationwide. MRES manages a portfolio of more than 13,000 units in markets throughout the Southwest, Southeast, Midwest and Mid-Atlantic regions of the U.S. MRES provides guidance to institutional and individual investors in the acquisition, financing, and property management of income producing properties. With a foundation of institutional quality reporting, coupled with the hands-on style of an owners mindset, the companys integrated approach is flexible and adaptable to both class A properties and properties requiring significant re-positioning. MRES is part of the Monument family of companies and is based in Miami.

ABOUT ENTRATA

Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access Platform as a Service (PaaS) system. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, Entrata® PaaS currently serves more than 20,000 apartment communities nationwide, including 32 of the NMHC Top 50 Largest Managers. Entratas open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs. For more information, go to www.entrata.com.

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