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Property Solutions Launches ResidentSupport Premium Plan for ResidentPortal Users

April 22 2015

Lehi, Utah -- April 22, 2015 -- Property Solutions, the multifamily industry's most comprehensive single-platform technology provider, announced it will now offer a premium support plan for ResidentPortal users, a first of its kind offered in the industry.

Built on the Entrata platform, with an emphasis toward increased online payment adoption, ResidentPortal gives residents 24-hour access to pay rent, submit work orders and connect to their community.

The ResidentSupport Premium plan will allow residents direct access to customer service representatives for help making payments, troubleshooting rent payment issues and navigating the portal. Additional features include:

  • Property manager access to call recordings with reporting to help understand why residents are calling
  • Resident event logging and email notifications to keep staff aware of each interaction
  • Assistance for residents in creating accounts, setting up recurring payments and navigating the portal
  • Additional weekend support during rent week

With seamless integration to our clients property management software, we can easily track, manage and resolve resident support issues and transactions, saving site staff and property managers hours of time, said Trevor Riley, Senior Director of Leasing Center Operations.

Residents can call the ResidentSupport line Monday - Friday from 6 a.m. to 8 p.m. MST. All customer support activities are logged and recorded in Entrata in real time, and important email notifications are sent to appropriate personnel when conversations happen.

Those interested in learning more about ResidentPortal, or how to add the ResidentSupport Premium plan to their current package, may contact their sales representative or visit www.propertysolutions.com.

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