WPM Streamlines Technology Through Property Solutions' Single, Open Platform
May 2 2013
Baltimore's largest residential property manager achieves a truly seamless online experience
Lehi, UT --May 2, 2013-- WPM Real Estate Management reveals broad accomplishments in enhanced resident interaction and simplified management processes through its partnership with Property Solutions, the multifamily industry's only comprehensive single-platform technology provider. Using a variety of built-in online tools spanning web portals, payments, and mobile sites, WPM Real Estate Management has established a complete web presence that facilitates a holistic online experience for residents, and curbs operational inefficiencies that result from disparate third-party systems.
"Each of our properties has a professional, consistent, full-featured website and web presence that would have cost more than 20 times for us to develop and integrate independently, not to mention continuing maintenance costs," said Leonard Frenkil CPM, WPM's President of Investment Real Estate. "We've been very, very pleased with our decision to choose Property Solutions. It's been a positive experience for us."
"We went through three iterations of freestanding websites. As our needs grew, and the sophistication and expectations of residents and clients grew, it became obvious that we were overwhelming our previous vendor's system, and it became economically unsustainable to us," explained Frenkil. Facing these challenges in information system agility, WPM turned to Property Solutions to help consolidate technology, simplify integrations, and manage their specific technology needs. WPM began working with Property Solutions in late 2010, initially launching ResidentPortal and ResidentPay.
Since then, WPM has continued to expand services through Property Solutions, crediting the simplicity and efficiency their unified platform delivers to users at all levels. This was most recently evidenced in WPM's decision to launch ResidentInsure at 29 new properties. Frenkil illustrated how residents achieve greater compliance because Property Solutions' online tools make it easy for them to manage their residency, "When resident requirements--such as renter's insurance--become administratively difficult, then people don't respond. Tools like ResidentInsure provide an organic flow to the sales process that quite naturally transition them to a single online location for everything from work orders to parcel pickup. It really does simplify the experience for the resident."
WPM has seen Property Solutions' single platform benefit users at an operational level, most notably in reduced data entry and manual updates. According to Frenkil, "With previous providers, everyday tasks like website updates and email blasts required multiple, redundant steps for each individual property--processes which in and of themselves were not terribly overwhelming, but when you multiply them by 46 properties, it's a big deal. Because everything seamlessly interacts on Property Solutions" centralized platform, it frees us from the redundant steps, wasted time, and entry errors that often result from incompatible technology."
Considering the long-range needs of WPM's growing portfolio, the company is uniquely positioned with a competitive advantage. "WPM exemplifies the potential of our seamless, single platform," said Property Solutions CEO Dave Bateman. "Their technology strategy is driven by customer experience and communication, and this will continue to set them apart as our industry's primary consumer-base becomes increasingly cognizant of their online interactions with companies and organizations."
About WPM Real Estate Management
WPM provides property management services for over 17,000 homes and 30,000 residents in the Baltimore Metropolitan area with a primary focus on residential: multifamily, condominium, senior housing, homeowner association and manufactured housing communities. They also have an extensive managed portfolio of commercial, industrial and retail properties. Ranked in 2012 as Baltimore's largest residential property manager, WPM treats its clients' real estate as if it were its own--preserving and growing asset value through thoughtful, experienced, and proactive management practices. For more information, go to http://www.wpmllc.com.
About Property Solutions
Founded in 2003, Property Solutions is the only single-platform property management software provider with a comprehensive, cloud-based product suite. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, Property Solutions' robust technology platform currently serves more than 20,000 apartment communities nationwide, including 28 of the NMHC Top 50 Largest Managers. Property Solutions' open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs. For more information, go to http://www.propertysolutions.com.