Property Solutions' LeasingCenter Delivers Improved Lead Capture and Outstanding Customer Support
June 7 2012
"We're amazed at the amount of leads it has produced." - Tristar Management
Provo, UT (PRWEB) --June 07, 2012-- Property Solutions International, Inc., the largest provider of property management websites and payments, announces the release of LeasingCenter, a results-driven call answering service that uses seamless software integration and professionally-trained associates to provide prospects and residents with 24/7 quality assistance. Using LeasingCenter, multifamily properties are better equipped to achieve occupancy goals and can ensure that every lead is captured.
Property Solutions' LeasingCenter facilitates virtually unbroken leasing office availability--providing personal assistance to callers whose inquiries would otherwise be missed. "When you're missing phone calls, you're missing leads and subsequently missing leases," said Trevor Riley, LeasingCenter Product Manager at Property Solutions, "On average, properties miss 40 to 50 percent of incoming calls to the leasing office, which accounts for a tremendous amount of inefficiency in the leasing process."
"We had no idea we were missing this many calls," said Carmella Emory, Chief Operating Officer at Tristar Management, "We're amazed at the amount of leads it has produced." Since they began using LeasingCenter last month, phone traffic has increased by 132 percent and qualified walk-in traffic has seen 55 percent improvement.
LeasingCenter associates help prospective renters complete rental applications and schedule appointments with leasing agents, as well as provide relevant property information and real-time unit availability and pricing. In addition, associates provide resident support including work orders, complaints, account balances, and technical support. "By accessing property information through a fully integrated platform, our associates can handle just about any call that would normally go to the office," said Riley. "And the caller isn't forced to endure "
Another defining feature is its flexible plan options and customizability. "LeasingCenter truly becomes an extension of the leasing office itself," said Riley. "Properties can specify how we answer calls, messages we send, and can highlight selling points and special offers, all through Property Solutions' ResidentWorks panel." Properties can also designate when and how calls are routed--whether they want LeasingCenter to take all calls, only after-hour calls, or overflow during the day and all calls in the evening. In terms of monitoring, LeasingCenter is integrated with the Property Solutions' software suite, allowing properties to track guest cards throughout the leasing process and view detailed reporting about the calls they've received so they can verify service levels are being met and know which marketing channels are performing best.
Headquartered in Provo, Utah, Property Solutions' trained associates are selected through an intensive recruiting process and many are former property management professionals. "Success of the service comes down to the quality of the people," said Riley, "And you won't find higher quality workers anywhere else for this type of operation."
About Property Solutions
Founded in 2003, Property Solutions International, Inc. is the nation's largest provider of apartment community websites and a leading developer of innovative property management software tools. The company offers a variety of web based solutions for leasing, rent collection, and maintenance request processing. Property Solutions' web portals and electronic payment processing tools offer the advantage of full data integration with most widely-used property management software packages. For more information, go to http://www.propertysolutions.com.