Bilingual Associate Insurance Specialist

Resident Insure

Lehi, UT

Job Description: 

The Insurance Specialist works as a support contact for our ResidentInsure product (Renter’s Insurance). This position is responsible for supporting existing customers and maintaining customer relations. We work on a Proprietary Renter’s Insurance platform designed specifically for the Multifamily housing industry.



Key Responsibilities:




  • Engage in a high level of customer service by providing account support for both clients and individual customers over the phone

  • Maintain attendance and shift adherence

  • Provide professional verbal and written communication

  • Maintain accuracy of paperwork and assist with billing procedures

  • Learn and develop in product and company knowledge

  • Assist department by identifying areas for improvement and efficiency

  • Evaluate peer calls and grade for quality assurance

  • Bilingual ability (English/Spanish)


  Desired Qualifications: 


  • Call center experience

  • Excellent customer service mentality

  • Self-motivated with a desire to succeed and grow 



Base Wage/Salary:




  • $15 per hour


 

Work Schedule and Location: 




  • Full-time, long-term preferred

  • Monday-Friday, 8 AM - 5 PM

  • Lehi, UT



Benefits Package: 




  • 401k with matching

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Flexible Spending Account

  • Short-term and long-term disability



Physical Demands:


 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


 


  • Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell.

  • The employee must occasionally lift or move up to 20 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


 

Regular on-site attendance at work is required during normal business hours


 

Applicants who are offered a position will need to complete a standard criminal background check and provide the necessary documents to prove eligibility to work in the United States (E-Verify).





Please be sure to attach your resume as a .pdf

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