Accounting Technical Support


Lehi, UT

Job Description: 

Accounting Technical Support (ATS) is critical to the success of our accounting clients currently using and acclimating to Entrata Core. The ATS team serves as a knowledgeable and consultative support to all clients. They oversee client accounting issues and are assigned tickets from the router.


This description outlines the core qualifications, expectations, and responsibilities of a successful ATS member.  This description is designed to define the position and to be used as a reference when questions arise regarding the direction or responsibilities of the position.  This document it is not a definitive list as ATS agents are encouraged to create value by constantly developing their qualifications and responsibilities.



A candidate for the role of ATS must exhibit a trend of behavior that displays the following qualifications:

  • CPA, BS degree in Accounting, or 3+ years experience in property management accounting

  • Complete and maintain Entrata Core Certification (Support and Consultation, Level 1&2)

  • Maintain a sound knowledge of Entrata Core (Current and new functions)

  • Preferred experience in:

  • Multifamily Housing industry

  • Technology related field/work

  • Quickbooks

  • Strong written and verbal communication skills

  • A history of achieving results through collaboration and successful teamwork

  • The ability and desire to coach and mentor those in need

  • The ability and desire to follow procedures and to document appropriately


  • ATS members are focused on clear solutions and timely resolution

  • ATS members are organized with their schedule and prioritize responsibilities according to priority

  • ATS members are professional.  They know how to have fun and they know when it’s time to go to work.

  • ATS members are reliable.  They keep their commitments and they follow through with results.

  • ATS members are collaborative.  They openly communicate and share their knowledge.

  • ATS members practice confidentiality of sensitive client information


  • Obtain expertise on all domain products in order to analyze and resolve most critical issues, within specific emphasis on accounting

  • Attend all team meetings and 1 on 1s with Associate Director

  • Read and internalize all department and domain communications

  • Receive, respond to, and resolve all tickets assigned within the preset SLAs

  • Communicate to clients frequently and clearly with detailed notes and explanations

  • Maintain a high level of performance as measured by the department KPIs

  • Submit personal ‘Progress Reports’ weekly to track performance and goals

  • Work closely with the development team to evaluate and QA escalated issues and improvements as necessary that fulfill Entrata Core processes

  • Maintain and expand the knowledge base with in depth information for internal reference

  • Ensure accounting practices and documentation procedures are followed in accordance with Entrata policies and the commonly accepted accounting principles


  • Yearly Salary (DOE)

Work Schedule and Location:

  • Monday-Friday during normal business hours

  • Lehi, Utah office

Benefits Package:

  • 401k with matching

  • Dental Insurance 

  • Vision Insurance 

  • Life Insurance 

  • Flexible Spending Account

  • Short-term and long-term disability

  • On-site gym

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell.

  • The employee must occasionally lift or move up to 20 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Regular on-site attendance at work is required during normal business hours

About Us: Currently serving more than 20,000 apartment communities across the U.S., Entrata offers a variety of web-based software tools for leasing, rent collection, marketing, and management, all on one platform. The Utah-based company has seen exponential growth since its founding in 2003 and currently partners with 28 of America’s 50 largest property management companies. Entrata employs more than 300 professionals across the nation, including offices in Lehi, Provo, and Dallas. For more information, go to

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