Resident Support Agent

Leasing Center

Lindon, UT

Job Description: 

Resident Portal is the first-to-market online payment system for apartment communities. It’s a complete payment solution for online rent payments. When residents need assistance using this great product,  Resident Support stands ready to help.


 

Resident Support agents handle inbound and outbound calls from the many residents that use Entrata.


 

Expectations:



Resident Support agents are required to maintain outstanding call, productivity and attendance metrics. Their duties include the following.





  • With residents, walk-through making online payments in Resident Portal.




  • Help residents understand check return, and credit card decline, reasons.




  • Help users find technical solutions and distinguish user error from system error.




  • Explain charges, and utility billing, on a resident’s ledger.




  • Call-out to unenrolled residents, and assist them in setting up their Resident Portal account.




  • Call back to property managers and clients on how Entrata may provide even better products.




  • Respond to emails and voicemails received in the Resident Support inbox.  




 

Qualifications:





  • Exemplify the Entrata Values




  • Be able to commit to at least 6 months in this new position




  • Be able to commit to work one shift each rent weekend




  • Have excellent historical call performance, attendance and productivity metrics




  • Have no current warnings or outstanding personal improvement plans (PIPs)




  • Have strong communication skills (both verbal and written)




 

The following skill sets are highly desired for this position:





  • Previous soft sales experience.




  • Previous technical support experience.




  • Previous electronic billing or financial experience




  • Technical: ClientAdmin, Entrata, Chrome, Google Drive




 

Work Schedule:





  • Part-time shifts are available.




    • Between the hours of 7 AM - 3 PM, Monday through Friday



  • One shift each rent weekend.



 
Base Wage/Benefits:



  • $11/hour

  • Medical, Dental & Vision Insurance

  • Life Insurance

  • Short/Long Term Disability

  • Flex Spending Account

  • Monthly Massages

  • Fully Stocked Kitchen




 


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

  • Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.

  • The employee must occasionally lift or move up to 20 pounds.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

  • Regular on-site attendance at work is required during normal business hours


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