Associate Director of Training Content


Lehi, UT

Job Description: 

The Associate Director of Training Content is key to the success of Entrata’s Training department and reports directly to our Director of Training. This position is primarily responsible for leading a team of technical writers, and Entrata’s team of instructional developers & designers. The Associate Director of Training Content is responsible for building out Entrata’s e-learning strategy that educates users on our product offering as well as how to successfully use our platform.  A successful candidate is knowledgeable on adult learning methodologies for on-demand learning, is highly motivated, innovative, and isn’t afraid of challenging the status quo with new ideas. 


Responsibilities will include

  • Demonstrated experience indirectly creating e-learning training content and written technical guides to support user learning experiences for SaaS company

  • Highly detail-oriented with an ability to review and edit content as a final owner

  • Define and manage KPIs to measure the success and to drive transparency into business outcomes and progress related to the Knowledge Management strategy

  • Strong project management and leadership skills with ability to effectively plan, prioritize, execute, follow-up in a timely manner, anticipate problems and roadblocks, and meet target dates 

  • Self-starter with strong work ethic and a positive, solution-oriented attitude able to thrive in a fast-paced environment and effectively shift gears to meet changing business requirements

  • Strong interpersonal skills with ability to create cross-departmental relationships, lead projects with diverse teams, and influence decision making with senior-level audiences

  • Aggregates, standardizes, and manages all knowledge content

  • Driver of Voice of Customer by collecting and analyzing VoC data, building strategies to best meet the needs of our customers


Minimum Qualifications

  • Bachelor's degree in a relevant field or equivalent work experience

  • 5-7 years of e-learning content creation for a SaaS company

  • 2+ years of directly managing teams 

  • 2+ years of experience using eLearning development tools including Articulate Storyline, Adobe Captivate and Adobe After Effects

  • High EQ and ability to connect with others easily

  • Ability to motivate, reward, and create accountability in others

  • Positive, self-motivated, self-managed, and a finisher


Preferred Qualifications

  • 2+ years experience with video production and editing using tools such as Premiere or Final Cut Pro

  • Experience with capturing images and using screen capture tools such as Snagit

  • Working knowledge of Content Management Systems, Knowledge Management Systems, Learning Management Systems and Help Center best practices





  • Medical, Dental, and Vision Benefits

  • 401K with Matching

  • Life Insurance

  • Flexible Spending Account

  • Short-term and Long-term Disability

About Us: 

When Entrata claims “Be the Joneses'' as one of our core Values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the ’Jones Family’ aren’t just smart and ambitious, they’re the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?

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