Utility Auditor

Fulfillment-Utility Billing


Job Description: 

As a Utility Auditor you will provide utility and invoice management services to a portfolio of clients.  Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner.  You will be responsible to work with our data entry team, as well as our client’s utility providers, to resolve escalated invoices that are unable to be processed and system generated audits to ensure accurate billing for our clients.    

A successful Utility Auditor will maintain our high standards for timeliness and accuracy while managing utilities on behalf of our clients.  


Job Responsibilities:

  • Accountable for accurate and timely processing of data from client invoices 

  • Resolve all daily invoice escalations to ensure invoices are associated and processed correctly 

  • Coordinate with utility providers and other vendors to resolve problems that prevent an invoice from being processed

  • Coordinate with clients and utility providers to resolve system generated audits on utility invoices

  • Ensure proper procedures and follow ups are executed, according to SOP’s

  • Assist team members, as needed, to fulfill their job duties

  • Partner with other departments when taking on new properties to ensure a smooth transition for the client

  • Collaborate with Utility Service Managers and other internal teams to ensure client needs are met 

  • Meet department metrics and KPI’s


Desired Qualifications:

  • Excellent communication skills – both verbal and written

  • Basic computer skills with proficiency in Microsoft Office products, specifically Excel

  • Ability to deliver quality results with strict deadlines

  • Excellent problem solving skills and attention to detail

  • Self-motivated with or without supervision; a healthy desire to constantly succeed

  • Organizational skills needed to balance workload to achieve optimal results

  • Ability to work well with others in a team setting

  • Property management experience is a plus

  • Accounting experience is a plus

Base Wage/Salary:

  • Annual salary, DOE


  • Medical, Dental, and Vision Benefits

  • 401K with Matching

  • Life Insurance

  • Flexible Spending Account

  • Short-term and Long-term Disability

About Us: 

When Entrata claims “Be the Joneses'' as one of our core Values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the ’Jones Family’ aren’t just smart and ambitious, they’re the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?

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