Billing Coordinator

Merchant Services

Job Description: 

Entrata is looking for a dependable Billing Coordinator to ensure the company tracks incoming payments successfully and accurately, while also providing exceptional account management. Your job will be important for safeguarding our revenues. In this role, you will interact on a daily basis with our customers as well as your team. You’ll represent our company and brand in these interactions, so it’s important for us that you have excellent ‘people skills’, professionalism, and a positive attitude. The goal is to ensure the company charges its customers appropriately and collects payments in a timely manner.

Primary Duties & Responsibilities Include:

  • Ensure customers are billed correctly for services offered
  • Compile and process new billing accounts and contracts

  • Prepare and submit customer statements

  • Resolve billing questions from internal support departments and customers

  • Assist with monthly invoicing


Ideal candidate will:

  • Accounting experience or an education in accounting preferred and or equivalent experience

  • Must be technical, organized, and detail-oriented

  • Must be professional, friendly, and confident and be project this attitude over the phone while speaking to customers

  • Must be able to quickly and thoroughly learn our proprietary accounting software

  • Must be self-managed 

  • Must be a quick learner 

  • Customer service experience is a significant plus

  • Understand debits and credits

  • Must be proficient with Excel


Success Criteria:

  • Problem solving - Seeks all relevant facts. Analyze issues from different perspectives and draws sound conclusions from available data

  • Sound communication - Interpersonal and negotiating skills, including well-developed written and oral skills, and the ability to develop and deliver explanation to customers and other departments

  • Detailed oriented –  Understands key relationship between different data sets and can insure data is complete, accurate, and consistent with expectations


  • Medical, Dental, and Vision Benefits

  • 401K with Matching

  • Life Insurance

  • Flexible Spending Account

  • Short-term and Long-term Disability

Physical Requirements: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to function well in a high-paced and at times demanding environment. Must be able to sit and/or stand for extended periods of time. Repeating motions that may include the wrists, hands, and/or fingers. Ability to operate standard and specified technical office equipment. Regular and reliable onsite attendance during standard operating hours.

About Us: 

When Entrata claims “Be the Joneses'' as one of our core Values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the ’Jones Family’ aren’t just smart and ambitious, they’re the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. 

It’s a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?

Apply Now