Sr. Utility Billing Specialist

Utility Billing

Lehi, UT

Job Description: 

Entrata is looking for a Sr. Utility Billing Specialist to join our ResidentUtility team.  This position will provide utility billing services to a portfolio of multifamily housing clients.  Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner.  A successful Sr. Utility Billing Specialist will maintain our high standards for timeliness and accuracy, while calculating and creating utility bills for a complex group of apartment communities.


Job Responsibilities:

  • Oversee a portfolio of our most complex properties; properties with a weighted score of 2 or more, managing timeliness and accuracy of utility bill receipt, processing, and distribution

  • Accountable for accurate and timely monthly resident billing

  • Gain an expert level knowledge of the RU product

  • Ensure proper procedures and follow ups are executed, according to SOP’s

  • Act as a mentor to Utility Billing Specialists on your team to ensure quality of their work through training and oversight; including accurately completing team billing audits and entering passwords as needed

  • Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client 

  • Partner with other team members on projects and audits related to the success of the ResidentUtility service

  • Coordinate with UEM team members to ensure timely receipt of monthly utility bills

  • Assist team members, as needed, to fulfill their job duties

  • Meet department metrics and KPI’s


Desired Qualifications:

  • Proven experience in 3rd party utility billing

  • Basic understanding of legal regulations and best practices for 3rd party utility billing

  • Excellent communication skills – both verbal and written

  • Quick learner with the ability to adapt to a dynamic environment

  • Ability to deliver quality results with strict deadlines

  • Excellent problem solving skills and attention to detail

  • Self-motivated with or without supervision; a healthy desire to constantly succeed

  • Organizational skills needed to balance workload to achieve optimal results

  • Basic computer skills and experience with Office products, specifically Microsoft Excel

  • Ability to work well with others in a team setting

  • Property management experience is a plus

Base Wage/Salary:

  • Annual salary, DOE

Benefits Package:

  • 401k with matching

  • Health, Dental & Vision Insurance

  • Life Insurance

  • Flexible Spending Account

  • Health Savings Account

  • Short-term and long-term disability

  • On-site gym

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell.

The employee must occasionally lift or move up to 20 pounds.

Specific vision abilities required by the job include close vision, distance vision,

Regular on-site attendance at work is required during normal business hours


About Us

Currently serving more than 20,000 apartment communities across the U.S., Entrata offers a variety of web-based software tools for leasing, rent collection, marketing, and management, all on one platform. The Utah-based company has seen exponential growth since its founding in 2003 and currently partners with 28 of America’s 50 largest property management companies. Entrata employs more than 300 professionals across the nation, including offices in Lehi, Provo, and Dallas. For more information, go to


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