Submeter Operations Analyst

Fulfillment-Utility Billing

Lehi, UT

Job Description: 

Entrata is looking for a Submeter Operations Analyst to join our ResidentUtility team.  This position will work with a portfolio of multifamily housing clients to collect meter readings in association with our utility billing product.  A successful Submeter Operations Analyst will maintain regular communication with the utility billing and utility account management teams, while also providing support for client requests.


Job Responsibilities:

  • Responsible for accurately recording daily & monthly meter reads for all submetered properties

  • Coordinate setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties

  • Facilitate smooth transitions of meter related information to implementation, billing and accounting departments

  • Regulate possible exceptions that cause adverse impacts to billing processes dependent on data from meter exchanges

  • Partner with Development team members to identify new processes and product changes to improve submeter automation

  • Engage in continuous learning of the latest technology of submetering equipment and procedures

  • Assist in the development and implementation of new meter processes and best practices

  • Coordinate with Utility Service Managers to identify and fulfill client needs related to submetering  

  • Assist team members, as needed, to fulfill their job duties

  • Meet department metrics and KPI’s


Desired Qualifications:

  • Basic computer skills and experience with Office products, specifically Microsoft Excel

  • Excellent communication skills – both verbal and written

  • Quick learner with the ability to adapt to a dynamic environment

  • Excellent problem-solving skills and attention to detail

  • Self-motivated with or without supervision; a healthy desire to constantly succeed

  • Ability to deliver quality results with strict deadlines

  • Organizational skills needed to balance workload to achieve optimal results

  • Ability to work well with others in a team setting

  • Property management experience is a plus


  • Medical, Dental, and Vision Benefits

  • 401K with Matching

  • Life Insurance

  • Flexible Spending Account

  • Short-term and Long-term Disability

Physical Requirements: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to function well in a high-paced and at times demanding environment. Must be able to sit and/or stand for extended periods of time. Repeating motions that may include the wrists, hands, and/or fingers. Ability to operate standard and specified technical office equipment. Regular and reliable onsite attendance during standard operating hours.

About Us: 

When Entrata claims “Be the Joneses'' as one of our core Values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the ’Jones Family’ aren’t just smart and ambitious, they’re the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. 

It’s a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?

Apply Now