Submeter Operations Analyst

Utility Billing

Lehi, UT

Job Description: 

Entrata is looking for a Submeter Operations Analyst to join our ResidentUtility team.  This position will work with a portfolio of multifamily housing clients to collect meter readings in association with our utility billing product.  A successful Submeter Operations Analyst will maintain regular communication with the utility billing and utility account management teams, while also providing support for client requests.


Job Responsibilities:

  • Responsible for accurately recording daily & monthly meter reads for all submetered properties

  • Coordinate setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties

  • Facilitate smooth transitions of meter related information to implementation, billing and accounting departments

  • Regulate possible exceptions that cause adverse impacts to billing processes dependent on data from meter exchanges

  • Partner with Development team members to identify new processes and product changes to improve submeter automation

  • Engage in continuous learning of the latest technology of submetering equipment and procedures

  • Assist in the development and implementation of new meter processes and best practices

  • Coordinate with Utility Service Managers to identify and fulfill on client needs related to submetering  

  • Assist team members, as needed, to fulfill their job duties

  • Meet department metrics and KPI’s


Desired Qualifications

  • Basic computer skills and experience with Office products, specifically Microsoft Excel

  • Excellent communication skills – both verbal and written

  • Quick learner with the ability to adapt to a dynamic environment

  • Excellent problem solving skills and attention to detail

  • Self-motivated with or without supervision; a healthy desire to constantly succeed

  • Ability to deliver quality results with strict deadlines

  • Organizational skills needed to balance workload to achieve optimal results

  • Ability to work well with others in a team setting

  • Property management experience is a plus

Base Wage/Salary:

  • Annual Salary, DOE

Benefits Package:
  • 401k with matching
  • Health, Dental & Vision Insurance
  • Life Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Short-term and long-term disability
  • On-site gym

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell.

The employee must occasionally lift or move up to 20 pounds.

Specific vision abilities required by the job include close vision, distance vision. 

Regular on-site attendance at work is required during normal business hours

About Us: 

Currently serving more than 20,000 apartment communities across the U.S., Entrata offers a variety of web-based software tools for leasing, rent collection, marketing, and management, all on one platform. The Utah-based company has seen exponential growth since its founding in 2003 and currently partners with 28 of America’s 50 largest property management companies. Entrata employs more than 300 professionals across the nation, including offices in Lehi, Provo, and Dallas. For more information, go to

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