Utility Service Manager

Fulfillment-Utility Billing

Lehi, UT

Job Description: 

Entrata is looking for a Utility Service Manager to join our ResidentUtility team.  This position will provide utility consultation services to a portfolio of multifamily housing clients.  Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner.  A successful Utility Service Manager will maintain our high standards for customer service while ensuring our client’s satisfaction with the utility suite of products.  


Job Responsibilities:

  • Manage a portfolio of clients and make certain a high level of satisfaction with the utility products is achieved

  • Conduct regular meetings with the client and make recommendations to provide continued success with utility management, utility recovery processes and system configuration

  • Develop a consultative relationship with each client and work in conjunction with other internal teams to ensure the success of the customer's utility products.

  • Educate clients on new releases that will benefit their properties 

  • Maintain expert-level knowledge of the RU and UEM products

  • Accountable for success measures set forth by the management team

  • Partner with other team members on projects related to the success of the RU/UEM products

Desired Qualifications:

  • Highly detail-oriented and able to manage multiple projects simultaneously, while demonstrating the patience to work through stressful challenges and still achieve long-term strategic goals

  • Demonstrated leadership abilities

  • Organized and methodical with the excellent follow-up to ensure client expectations and deadlines are met

  • Self-motivated to provide world-class service to customers and to make a difference within our organization

  • Ability to demonstrate a high level of knowledge and experience with ResidentUtility and Utility Expense Management, or similar account management experience

  • Excellent communication skills – both verbal and written

  • Able to identify and understand challenges and issues faced by clients and coworkers and foster an environment of positive communication when sharing viewpoints, concerns, and ideas.

  • Basic computer skills and experience with Office products, specifically Microsoft Excel

  • Quick learner with the ability to adapt to a dynamic environment

  • Excellent analytical and problem-solving skills

  • Enjoys working with others in a team setting

  • Accounting experience a plus

  • Property management experience is a plus


  • Medical, Dental, and Vision Benefits

  • 401K with Matching

  • Life Insurance

  • Flexible Spending Account

  • Short-term and Long-term Disability

About Us: 

When Entrata claims “Be the Joneses'' as one of our core Values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the ’Jones Family’ aren’t just smart and ambitious, they’re the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?

Apply Now