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17
Nov 16

Cyber Security: It’s About the People, Including Vendors

Posted by: Entrata | Category: Management,Residents,Technology

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Like most challenges and successes companies experience, strong cyber security traces back to one factor — the people.

Not only the people at your corporate office or communities, but also the people at your vendors and the steps they take to protect resident data. That was the message delivered during the “Cyber Security Action Plan: Ten Things to Do Right now” session at NMHC OPTECH 2016 Tuesday in Dallas.

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16
Nov 16

Five Mobile Features To Make Your Life Easier

Posted by: Entrata | Category: Marketing,Newsletters,Technology

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The world is demanding mobile options for all of their technology needs. Entrata has been working around the clock to ensure it provides our multifamily clients and their residents with a comprehensive suite of mobile technology to meet those needs.

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10
Nov 16

NMHC OPTECH Preview: Tech Sessions Promise to Yield Expertise

Posted by: Entrata | Category: Technology

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Much of the multifamily industry will soon convene in Dallas for the final large-scale conference of the year, NMHC OPTECH, and those seeking to enhance their technology knowledge as it relates to the industry seem to be in luck.

Cybersecurity, home automation and telecom are among the topics that will be featured at various sessions at the Hilton Anatole (Nov. 14-16). Here is a quick guide to some of the tech-based sessions that we expect to deliver several thought-provoking takeaways.

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8
Nov 16

Experts Available: Accounting Consulting Services

Posted by: Entrata | Category: Newsletters

Here’s a good one: How do you know when an accountant is on vacation? He doesn’t wear a tie and comes in after 8am! Yes, we all laugh about our accountants being utterly predictable or control freaks, but the truth of the matter is that we rely on that stability and control to keep us all in business. So when it comes to implementing a change in your accounting system, it’s really not that much of a surprise that often the biggest pushback comes from the Accounting department.

At Entrata, we understand that your accounting teams approach every system change with an extra measure of stress and anxiety. That’s why we’ve put together a team of accounting experts specifically for our clients rolling out Entrata’s Core property management software – consultants who speak their language (33% of them are CPAs) and know industry accounting systems inside and out. continue

7
Nov 16

A Different Kind of Call Center

Posted by: Entrata | Category: Leasing,Newsletters

Can you get good customer service over the phone? Bad call center experiences are notorious, we’ve all been there – the seeming endless cycle of transfer, hold, explain, repeat. No property wants to put their residents or prospective residents through that kind of hassle. And yet, someone needs to pick up the phone. At Entrata, we believe that excellent customer service can be delivered by phone, and we’re revolutionizing the way we run the Leasing Center to prove it.

So what is it that makes Leasing Center different from all of those other call centers? The answer to that question runs deeper than technology dashboards or screening systems. Entrata is continually investing in the kind of operational innovations that allows us to offer consistent quality that eclipses any other call center service in the industry. If you’ve ever wondered how we make it work, here’s a little glimpse behind the curtain. continue