It’s September. The air is cooling, lending crisp edges to warm days. Pumpkin spiced is sneaking back onto menus everywhere. Football season is underway. And students have returned to their classes. If you work in student housing, that means you’ve just survived some of the most critical days of the calendar year.
Rather than taking a well-deserved rest, we think the days and weeks following turn are an ideal time to review processes and evaluate technologies. So Entrata brought together Student Housing experts from Aspen Heights, CA Ventures, and The Collier Companies at the Summit in Park City to do just that. continue
Many companies believe they are providing a superior customer experience because they are hitting the mark on several key touch points. But what if many of those touch points are actually myths?
Luke Williams examined that concept at the Entrata Summit in Park City, Utah. The Head of CX Strategy at Qualtrics outlined six customer experience (CX) myths that often befall businesses and cause damage to their brand.
Also a New York Times bestselling author, Williams imparted ideas to conquer these myths and provided the multifamily-rich audience with outside-the-box thoughts for how to approach CX in the industry. continue
Entrata has been helping ResidentPortal and ResidentPay customers create paperless leasing offices for years. But when we invited Entrata customers representing many portfolio types and sizes to enter a contest to see who could boost online payments the most, even we couldn’t believe what happened. continue
Leasing office life would be a lot simpler if all leads were created equal. But they’re not. And unfortunately, you can’t always tell just by looking whether or not a lead is likely to progress to a lease. Luckily, you don’t have to just trust your gut when you’re trying to figure out if that prospect who’s excitedly calling about an available apartment today will sign a lease tomorrow or ghost you in a week. Entrata’s LeadManager is pleased to present Lead Scoring. continue
The techniques for generating leads are various and widespread, and the apartment industry has been remarkably creative and successful in that arena. Managing those leads, however, has been a bit more challenging.
Much of the lead management technology in the industry is outdated and can’t keep pace with the ever-increasing digital presence in lead generation. Connecting with prospects continues to become more of a tech-driven practice, and the industry must react swiftly to keep pace with their competitors on the plus side of the technology curve. continue
Congratulations! You’ve got prospects. Your hard work and marketing strategies have generated interest in your community, and you’re getting phone calls and emails and prospective renters wanting to know more. Mission accomplished?
Not quite. It’s a sensitive, make-or-break time in the relationship between a community and a prospective renter. How your team acts at this juncture not only influences which leads convert, it sets the bar for your relationship with your renters for the entire duration of their lease. continue
Previously, marketing teams dedicated vast resources to achieve organic rankings on the first page of Google. But widespread recent data has provided firm proof that organic rankings are no longer the only major player on Google. In fact, 63 percent of Google clicks are happening away from organic (blue link) listings.
That’s because Google My Business – which includes Google Maps, Knowledge Panel, Google Apps and Mobile Search – is now driving a significant amount of website traffic and producing high-quality conversions. Recently, Google has changed its algorithm to give its users unique results based on their search history, enhancing the clout of these free listings.
That means marketing teams that are solely focused on generating website traffic through organic listings are missing out on a substantial slice of online activity. With Google’s shift to more localized results, it’s plausible that Internet Listing Services will eventually become obsolete because Google My Business experiences will provide a prospect with a more robust experience.
With that in mind, here are a few ways marketing teams can bolster the presence of their communities on Google My Business: continue
With various options in a hyper-competitive market, prospective renters have become more selective than ever when deciding on a home. In fact, the average renter peruses at least five lead sources when searching for their next home.
Those lead-source sites can vary from a community website, Internet Listing Service, social media, review sites and several others. Essentially, the renter is genuinely on a journey when selecting a home.
Marketing teams that can track that unique journey glean a competitive advantage by utilizing the data to attract more prospects. The problem is, many teams credit a conversion to the first or last site visited by the prospect. When a prospect peruses several lead sources, the first or last touch point is only part of the story. continue
In a recent audit, we noticed that our ProspectPortal clients are quite attached to their website templates. Most of you are happily using design themes created before 2016. And while we’re gratified that these websites are working so comfortably for you, we think it’s time to shake things up.
Why disrupt something that seems to be working just fine? Because your website could be doing even more! Premium templates utilizing Entrata’s Multi-Contact button are engaging visitors better. On average, visitors using it view 107 percent more pages and spend 261 percent more time on those sites.
So take a quick look at your ProspectPortal websites. Make sure your design theme is designated “Premium.” It doesn’t cost extra, it’s just extra functional. And if you haven’t already, activate the multi-contact button. That’s it, you’re done!
If you’re using one of our classic templates, don’t worry. Upgrading is a cinch and can be done in as little as a day. Contact your CSM if you’d like a hand.
When you put it all together, Entrata’s platform lets you create the business processes and workflows that work best for your company. Companies that add Entrata Core are creating unprecedented efficiencies. Did someone say synergy?
We compared communities that are full-platform on Entrata against those using Entrata integrations with other property management software providers, and the results are telling. When Entrata Core is in the picture, properties experience higher traffic to websites, higher average occupancy rates, and much more streamlined leasing workflows. Core clients report more engaged employee teams and work closely with Entrata to tackle business challenges as partners. continue